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Work Background
DNSEverGlobal Marketing Manager
Apr. 2024 - Oct. 2024South Korea, SeoulDevelop and execute global marketing campaigns, increasing user acquisition and customer engagement. Analyze market data and competitor behavior. Manage marketing communications and partner networks. Coordinate with market influencers and agencies. Plan and execute global marketing activities and campaigns. Grow user base and brand awareness. Innovate to boost customer lifetime value. Manage social media, content and localization processes, ensuring compliance with regional standards across global markets.
Koru PharmaOverseas Account Manager
Oct. 2022 - Nov. 2023South Korea, SeoulOversee B2B sales in overseas markets, focusing on American and EU regions, including Portuguese, English, and Spanish-speaking countries. Implemented strategic sales initiatives, leveraging customer insights to improve client retention, international exhibitions attendance, partner training programs, and contract negotiation for optimal market performance. Collaboration with cross-functional teams to refine B2B sales and marketing strategies.
ConectysQuality and Training Coordinator
Apr. 2021 - Jul. 2021Portugal, LisbonManage and oversee Quality and Training for a 400+ employee project, managing audits, KPIs, data analysis and maintaining data integrity. Acted as the main contact with the largest short video social media platform, focusing on Advertising, driving knowledge development and team performance with a diverse group of 15+ members from 8+ nationalities.
Majorel PortugalTraining and Quality Manager
May. 2016 - Apr. 2021Portugal, Lisbon- Training and Quality Manager
December 2019 - March 2021
Lead training and quality operations for a 500+ employee project, ensuring compliance with client standards. Design and execute onboarding processes, boosting new hire readiness. Oversee audits, KPIs, data analysis and maintain data integrity. Acted as the main contact with the world's largest technology company, focusing on knowledge development and team management, composed of 15+ members from 6+ nationalities.
- Trainer
May 2018 - December 2019
Facilitate initial, continuous, and upskill training for 500+ employees, identify training needs, develop sessions/materials, provide feedback, manage priorities, act as SME, and serve as point of contact with the client.
- Quality Analyst
May 2017 - May 2018
Conduct monitorings, coaching sessions, and feedback, identify development needs to achieve client quality standards.
- Customer Service Representative
May 2016 - May 2017
Provide customer support via phone/email, offering product and service information.
Plan B Digital CommunicationProject/Account Manager
Oct. 2013 - Oct. 2014Brazil, Belo HorizonteImplement and manage digital projects using Scrum, handle information transfer, reporting, performance analysis, strategic planning, identify digital opportunities, manage routine demands, and create social media content.
Feeling CommunicationProject/Account Manager
Jul. 2011 - Jun. 2013Brazil, Belo HorizonteManage accounts, provide client support, monitor and analyze demands, develop concepts/brands, and actively participate in planning.
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