Majorel PortugalTraining and Quality Manager
May. 2016 - Apr. 2021Portugal, Lisbon- Training and Quality Manager
December 2019 - March 2021
Lead training and quality operations for a 500+ employee project, ensuring compliance with client standards. Design and execute onboarding processes, boosting new hire readiness. Oversee audits, KPIs, data analysis and maintain data integrity. Acted as the main contact with the world's largest technology company, focusing on knowledge development and team management, composed of 15+ members from 6+ nationalities.
- Trainer
May 2018 - December 2019
Facilitate initial, continuous, and upskill training for 500+ employees, identify training needs, develop sessions/materials, provide feedback, manage priorities, act as SME, and serve as point of contact with the client.
- Quality Analyst
May 2017 - May 2018
Conduct monitorings, coaching sessions, and feedback, identify development needs to achieve client quality standards.
- Customer Service Representative
May 2016 - May 2017
Provide customer support via phone/email, offering product and service information.