Elena Voronina

Client Support Manager

Customer ServiceCustomer Success ManagerEducationClient Relations SpecialistCustomer Care SpecialistService Quality Manager

Experienced Customer Support Specialist with expertise in a full cycle client onboarding and support, product management, QA, tools testing and configuration according to client's needs. Equipped with skills for creating and implementing operational procedures for internal and external clients, training new hires and coaching clients, tracking team performance and KPI analysis. Experienced SME and PO of successfully implemented products. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.

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Work Background

Special Education Paraeducator

Minnetonka Public SchoolsSpecial Education Paraeducator

Sep. 2023United States

Technical Support Analyst, Barclays ODC

EPAM SystemsTechnical Support Analyst, Barclays ODC

Jan. 2013 - May. 2015- FX/Futures/FIX/FI full-cycle onboarding procedure management for external and internal clients within e-trading platforms as BARX, Bloomberg, TradeWeb, Bookbuilder etc; - SME and Product Owner of implemented BARX FX products; - development of onboarding procedures and documents in collaboration with E-commerce and Tech Support Teams.

Administrative Assistant, Corporate and Real Estate Services (CRES Team)

EPAM Systems, Barclays ODCAdministrative Assistant, Corporate and Real Estate Services (CRES Team)

Sep. 2011 - Dec. 2012Kiev- corporate policy adherence and company’s re-branding process management; - coordination and management of office operations, personnel and security; - due diligence process management; - maintenance of office systems, data management, financial documents;

Professor of the English Language Interpretation

Lugansk State Institute of Culture and ArtsProfessor of the English Language Interpretation

Aug. 2007 - Aug. 2011Lugansk, Ukraine- organize and maintain international and national scientific conferences, seminars; - develop and teach courses: ‘Translation of Scientific and Technical Texts’, ‘Text Interpretation’.

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