Alcatel-LucentSenior Operations Manager - Darmstadt, Germany suppporting all EU countries
Nov. 1999 - Jan. 2002Directed the European Remote Technical Assistance Center (Tier 2) consisting of the Technical Support Group, the Training Center, Software Development, Project Management, Installation Group, and Repair/Return Rotopool. Executed detailed operational objectives, acquired and manage resources to meet objectives, and reviewed performance against objectives to ensure success. Managed 25 to 40 individuals and employed new personnel and Installation subcontractors. Managed support activities, and administered the group’s budget. Negotiated Service proposals including Service Level Agreements. Customer base included Fixed Line/Wireless providers in the EU.
Key Accomplishments:
- Directed the German Fixed Line Signaling Project. Duties involved client interfacing, requirements gathering/translation, managing Support personnel.
- Directed a Wireless Signaling deployment in Cyprus. This involved introduction and integration of platform into the network and introduction of Mobile number portability. Involved requirements collection, client interfacing, managing Installation and Support personnel, Project budget, Time-schedule, and Client Sign-off of each Phase.
- Directed Seven Fixed/ Mobile Number Portability Projects in Germany, The Netherlands, Denmark, and the Czech Republic. Duties included client interfacing, requirements gathering, managing Support personnel, Project budget, Test Result reporting, Time schedule controlling, and Client Sign-off.
- Successfully directed Mobile Number Portability Database projects in Germany, The Netherlands, Denmark, and the Czech Republic.
- Administered and controlled design, documentation, and delivery plan for Training classes.
- Established the Support office with three German Nationals, providing onsite and Tier 2 technical support 24/7, 365 days a year. Developed the client base and increased headcount to support Service Providers throughout the European Union.