W Hotel IstanbulFood and Beverage Manager
Oct. 2016 - Oct. 2017Besiktas, Istanbul, Turkey• Served as the B&F (Beverage and Food) Manager in a prestigious city hotel, affiliated with the Marriott group.
• Oversaw all B&F staff and their day-to-day operations.
• Worked closely with the PR & Marketing team and sales team to strategize promotional activities and marketing efforts.
• Played a key role in coordinating and managing various events within the hotel.
• Implemented training programs for staff to enhance their skills and uphold service standards.
• Managed financial aspects related to B&F operations, including budgeting and financial reporting.
• Prioritized guest relations, aiming to provide an exceptional experience for all visitors.
• Managed the night-time operations of the Super Jazz brand, ensuring its success and alignment with the hotel's overall objectives.
• Contributed to strategic planning sessions, aligning B&F operations with the broader goals of the hotel.
• Addressed challenges and resolved issues promptly to maintain smooth operations.
• Demonstrated strong communication skills in coordinating with different departments, staff, and external stakeholders.
• Successfully managed crisis situations, minimizing disruptions and maintaining a high level of service.
• Engaged in networking activities to build relationships with industry professionals and potential business partners.
• Fulfilling the role of Manager on Duty during weekends, ensuring the smooth functioning of all hotel operations.
• Overseeing and addressing any operational issues or emergencies that may arise during weekend shifts.
In summary, as the B&F Manager, I oversaw day-to-day operations, quality, regulations, PR & Marketing, sales team collaboration, events, training, financials, guest relations, and Super Jazz brand night operations. Also demonstrated strong skills in team leadership, strategic planning, problem-solving, communication, creativity, adaptability, vendor management, crisis management, networking, and multitasking.