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Work Background
PennMedicineSenior Project Program Manager/Desktop Engineering Specialist
Dec. 2020University CityResponsibilities: • Lead PM for transitioning PennMed Princeton Hospital digital marketing technical systems to PennMed University City digital marketing systems (Sales Force, Lexis Nexis, Databricks, etc.). • Had to convert, edit, and create new campaign material, edit, and update different documents related to previous and future campaigns and archive campaigns that no longer would run.
• Lead PM for supporting Medical Vendor Device Profiling and Onboarding for New Patient Pavilion Hospital new construction at PennMed/HUP Main Campus.
• Managed an assessment of the Pavilion devices need to be procured, delivered, deployed, implemented/integrated into current PennMed systems. Reported on over 45000 devices needed to be deployed, installed, networked, and validated. Reports consisted of daily, weekly, and monthly reports. Had to create special technical reporting and writing with vendors.
• Managed a total of 6 PMs who worked on getting these devices deployed and I had overall oversight over these activities, devices, and processes.
Accomplishments:
• We had daily, weekly, and monthly meetings scheduled to make sure we identified and made sure scope, requirements, action items, progression of work, along with deployment was all being captured and reported.
• Risk assessments were performed throughout the project engagement and helped identify any upcoming challenges and proposed remediation action items
• We had to work with various departments within PennMed IS and outside of PennMed IS to complete this engagement
• Various Matrix reporting, Excel reporting, and presentations were created and communicated outward stating: Device Deployment processes, projections of devices till Go Live, and required reporting for upper management to assess progression
Subaru of AmericaSenior Desktop Engineering Analyst/Senior IT Project Manager
Dec. 2019 - Dec. 2020Camden County, New Jersey, United StatesAs a Senior Desktop Engineering Analyst we were also considered Project Manager for all projects we were responsible for supporting, deploying, and implementing at SOA. Our technical projects expanded individual to team based projects. The expectation was to be responsible for the project life cycle from start to finish. We would scope, budget, assess, compile SOW if vendors were involved, request and evaluate RFPs, implement and deploy solution, and setup documentation for the ongoing support of solution.
Virtua HealthTechnical Infrastructure Project Manager
Jan. 2017 - Dec. 2019United States• As Technical Infrastructure Project Manager, responsible for Enterprise Wide Deployments and Technical Projects requested through Virtua Technical Project Intake process. I worked under the manager for the Enterprise Server Team. I oversaw various technical projects for a team of about 25 members. The Enterprise Server Team was responsible for some networking, all Virtua Enterprise Servers at our two Data Centers and local based servers at various outpatient locations. • The Enterprise Server Team was responsible for our Citrix system with VPN Setup, our local intranet setup and proxy setup, over 1400 virtual and physical servers, storage for all applications, backups, and data. The supported our various application teams and over 300 different applications our users used on a daily basis. • My responsibility was to support members of the Enterprise Server Team to kickoff projects lead by team members. Reporting on a certain schedule depending on project to Steering Committee, various stakeholders, and upper management on the progress of the project. Responsible for making sure all objectives and goals were identified and met. Identify any risk or possible scope creep, dependencies on other projects, and possible changes to any objectives or goals as project progressed. Responsible for making sure project stayed within budget, timeline was met for all goals and objectives. and project had enough resources and staffing to complete project.
ElsevierTechnical Project Manager
Jan. 2016 - Dec. 2016United States• Managed the Help Desk Dispatch Model Redesign: Various locations in the US and globally moved to remote support only or reduced IT support at local sites. Help deploy new model and processes. Lead both weekly and monthly scrum, updates, and steering committee meetings. Project lasted for 6 months as a pilot and was fully deployed and completed in 10 months. Worked with about 10-15 team members in the US and the UK and then working with the various sites that had to move to the new model. • Managed the Security Remediation Project for AWS and our cloud based applications and products. Worked with about 50 members and an outsourcing entity to work on some of the lower level work. Responsible for interfacing with various vendor for tools and services like Alert Logic, Puppet, McAfee AV, Cloudflare, etc to address all remediation activities that focused on Security, Infrastructure Architecture, and Operations. Worked with various project managers, program managers, security experts, system administrators, and upper management as stakeholders and entities of influence. Responsible for timelines, and reporting from all entities. Lead weekly and monthly update meetings and steering committee meetings. Worked with other PMs to create an intake process for all work requests to be submitted, and an overall project governance process to help prioritize workload and to meet goals, approved timelines, and budgeting for all break fix, updates, and investment work.
Drexel University's College of Nursing and Health ProfessionsTechnical Specialist
Dec. 2005 - Nov. 2015I am responsible for technology and advancement of the College of Nursing and Health Professions technology initiatives.
Drexel Univeristy - IRTTechnical Specialist
Mar. 2001 - Nov. 2005
Strohl SystemsQ&A Analyst
Mar. 2000 - Oct. 2000King of Prussia
ICSSExecutive Technical Specialist
Mar. 1998 - Feb. 2000PhiladelphiaSenior Technology Lead – Minority based business – ICSS specialized in minority based contracts to support large enterprises. Was contracted to work in IBC (Independence Blue Cross) for Dell and Network printer support. Was contracted to work for NYC Metro to support their computers at different local train stations to their corporate offices. ICSS local support and Lead tech when not contracted or when located in the Philadelphia Area.
HPIT Support Specialist
Mar. 1996 - Sep. 1997Wilmington, DECO-OP/Part Time Worker - Worked on help desk and was support tech with the IT Support Group. Responsible for supporting laptops, desktops, and mobile devices. Worked with IT Group to deploy Windows NT 4.0. Responsible training lab and managing, updating, and maintaining all lab computers and technology.
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