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Work Background
Comcast BusinessProject Coordinator
Oct. 2023Denver, Colorado, United States
GTTGNOC Technician
Dec. 2017 - Apr. 2023Greenwood Village, CO• Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
• Diagnosed and resolved hardware, software, and network problems; replaced defective components.
• Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
• Troubleshot hardware and software to determine and rectify network problems.
• Resolved customers' reported issues to satisfaction via email. Managed first and second level email escalations, up to 50 emails per day, from customers and account teams.
• Obtained security clearance to work on an exclusive broadband support team for the United States Postal Service. Coordinating with primary carriers, internal GTT groups & customer departments for full resolution of issues.
CenturyLinkEngineer II
Aug. 2015 - Nov. 2017Montana, United States• Started as Engineer I, produced exceptional results, leading to Engineer II promotion within ten months.
• Oversaw inventory of all CenturyLink owned equipment and infrastructure circuits updated databases.
• Managed over 200 new fiber install projects from inception to completion while interacting with Project Managers and field staff and ensuring accuracy and accomplishment within time and budgets.
• Assisted with technology solutions and provided technical support during installation of fiber network.
• Developed and maintained cooperative relationships with clients and municipalities.
Apex SystemsOperations Technician/CenturyLink
Jun. 2013 - Aug. 2015Littlelton, CO• Provided testing support to program's mission while managing manual and automated testing of releases, creating, and maintaining test cases and test documents.
• Coordinated all projects and assisted with planning, development, and implementation strategies of IT service management best practices.
• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
Bieri AutomotiveAssistant Office Manager
Nov. 2009 - Jun. 2013Colorado Springs, CO• Upheld an efficient flow of information across all departments; demonstrated the leadership role to maintain integrity, reliance, and support with all concerned.
• Improved the organizational effectiveness and office efficiency by adopting best practices and procedures, and taking corrective actions, where required.
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