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Work Background
ATudor Business ConsultingFounder CEO
Oct. 2021Netherlands, AmsterdamRisk Management | Digital Fraud Prevention | Digital Brand Protection | Data Governance | Audit | Coaching
A risk management plan includes companies' processes for identifying and controlling threats to its digital assets, including proprietary corporate data, a customer's personally identifiable information (PII) and intellectual property.
Risk management plan content: Establish context. Understand the circumstances in which the process will take place.
Risk identification. Identifies and defines potential risks that may negatively influence a specific company process or project. Risk analysis. Once specific types of risk are identified, the company then determines the odds of them occurring, as well as their consequences. The goal of risk analysis is to further understand each specific instance of risk, and how it could influence the company's projects and objectives.
Risk assessment and evaluation. Risk evaluation after determining the risk's overall likelihood of occurrence combined with its overall consequence. Decisions making based on whether the risk is acceptable and whether the company is willing to take it on based on its risk appetite.
Risk mitigation. Assess highest-ranked risks and develop a plan to alleviate them using specific risk controls. These plans include risk mitigation processes, risk prevention tactics and contingency plans in the event the risk comes to fruition.
Risk monitoring. Follow up on both the risks and the overall plan to continuously monitor and track new and existing risks. The overall risk management process is reviewed and updated accordingly. Communicate and consult. Internal and external shareholders are included in communication and consultation at each appropriate step of the risk management process and in regards to the process as a whole.
NikePayment Risk Manager EMEA - Digital Loss Prevention
Aug. 2018 - Mar. 2021Amsterdam Area, NetherlandsMain responsibilities: Leadership - manage and develop a team of professionals of varying skillset and tenure, including order reviewers and chargeback analysts, to detect and resolve payment risks including fraud losses. Track key metrics, analyze performance to industry standards, ensure resources are properly aligned to the execution of key priorities. Provide direction and support to ensure team meets performance expectations and has the proper coaching and tools to be successful. Manage resource planning, budgeting and workloads of Digital Loss Prevention EMEA Team. Risk and compliance management - lead payment risk mitigation in Nike digital business including fraud risk management. Maintain industry knowledge of e-commerce payment risk trends, and performance drivers. Protect Nike and consumers from high-risk activities through management of loss mitigation processes. Ensure appropriate guidance with regards to sensitive data governance, access and usage. Strategic operations management – monitor existing metrics against scorecards and partner with internal and external teams to identify trends, behaviors, processes, and system improvement opportunities.
Track and mitigate resellers activity, support BOT mitigation for EMEA, meet business volumes with dedicated resources on SNEAKRS, Nike App and Nike.com. Cooperation and process support with cross functional partners – Customer Service / Supply Chain / Payment Operations / Digital Finance / Brand Protection / Legal / Security / Law Enforcement. Vendor management – direct and continuous cooperation with AI anti-fraud system provider: rules calibration, process implementation, internal training and support. Build and maintain partnership with carriers i.e., DPD / UPS for tracking and flagging suspicious behaviors.
NikeDigital Fraud Analyst
Apr. 2015 - Jul. 2018Région de Amsterdam, Pays-BasThis role investigates Nike.com transactions for validity and analyses all transactions for fraud, monitor orders, identifying fraudulent or abusive voucher and gift card activities by consumer or personnel. Main responsibilities : Partner with law enforcement agencies when required, assist in the development of risk mitigation strategies that decrease order review rates, maintain acceptable fraud loss rates, and provide a premium Nike consumer experience. Ensure that appropriate policies and procedures are in place and implemented, relating to fraud and potential fraud, whilst also implementing and reviewing proactive processes and reports. Implement, manage and improve the fraud detection system and continually evaluate and refine rules to ensure that customers and the business are protected from the threat of fraud. Developing, reviewing, recommending and implementing policies and procedures to detect and prevent the occurrence of fraudulent, illegal or improper activities. Chargeback management and interactions with Payment Platforms Teams.
MAAF Assurances - Groupe CovéaSenior Insurance Claim Specialist
Jun. 2008 - Jan. 2015Région de Strasbourg, FranceRegistration files for insurance claim. Recognize and solve problems and complaints, communication and negotiation skills: payments and reimbursements. Liaison with service partners regarding reimbursements (insurance inspectors, experts).
AXAFinancial Assets Specialist
Sep. 2005 - Jan. 2008Région de Strasbourg, FranceSales and Business development .
Clients negotiation : financial assets, business plans and sales strategy development. Providing inbound support and outbound follow up to enquirers generated by campaigns.
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