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Work Background
MicrosoftGlobal Worktime Solutions Manager
Sep. 2024Redmond, Washington, United StatesWork time tracking encompasses the systematic recording and monitoring of employee work hours, activities, and attendance. It serves as a cornerstone in modern workforce management, providing invaluable insights for resource allocation, project management, and performance evaluation. Whether through manual timesheets, electronic systems, or specialized software, accurate work time tracking is fundamental for maximizing operational efficiency and fostering organizational success. As Global Worktime Solutions manager my main objectives is to analyze, design and implement appropriate global Overtime, Shifts and On call policies framework and support procedures alignment.
MicrosoftSenior Global Benefits Architect
Sep. 2023 - Sep. 2024Redmond, Washington, United StatesThe Senior Global Benefits Architect plays a critical role in designing, implementing, and managing our organization's employee benefits operations programs on a global scale. The primary objective of this role is to develop and oversee comprehensive benefits strategies that attract and retain top talent while ensuring compliance with relevant regulations and competitive positioning in the job market, while ensuring the proper operations set up on the backend of our regional Service Centers.
MicrosoftUS and Intl Benefits Architect
Jun. 2020 - Aug. 2023Mexico City Metropolitan AreaGlobal Benefits Architect - Benefits Portfolio management. Analyze, design, build, implement and post implementation analysis for global benefits program such as Medical, Dental, Vision, Vouchers, Pension Plans and local Benefits. Design the strategy behind global and service center roles to execute the operation on a D2D basis, ensuring proper process and controls follow up and reviewing remediation actions when a process gap is detected. Risk assessment around Global programs and join analysis of technologies for new implementations
MicrosoftHR Services Delivery Manager for Benefits, Leave & TA and Payroll - Americas {US, Canada & LATAM}
Aug. 2018 - Jun. 2020MEXICO CITYAs Mexico Service Delivery Manager my role makes sure of: a) Achieving and maintaining proper KPI´s for Benefits and Payroll organization, b) Manage 18 monthly/biweekly payroll across LATAM/Canada, c) Manage LATAM Suppliers for Life, Health and local ensurances such as food/restaurant/gasoline vouchers, pension plan, local benefits per countries, d) Manage purchase orders and invoices Management for LATAM countries, e) Local benefits for Canada - Life, Health, RRSP, Stay Fit, among others, f) For US - Manage inputs for monthly/biweekly payroll, annual reconciliations, and Year end audits, f) Leave and Time Away tools for LATAM & Canada, g) Retail payroll and incidences for US, PR and Canada. Direct Reports : 14 Employees
MicrosoftHR Services Leader - US Benefits
Jul. 2017 - Jul. 2018Mexico City Area, MexicoMain focus on migrating activities from US base roles to Mexico Service Center - Analyze and design processes with new controls. Build the processes across US requirements - Benefits inputs, payroll and programs execution
MicrosoftHR Services Associate for Benefits
Aug. 2016 - Jul. 2017Santa Fe , Mexico CityHR Service Associate for Benefits team in Mexico Service Center for Microsoft LATAM & Canada - Main activities : a) Management of MS Vacations tools, b) CRM cases, c) Benefits inclusion/exclusión/extensions for Health/Life Insurances, d) Food/Restaurant/Gasoline vouchers, e) Management of Purchase orders and suppliers follow up for monthly payments, f) Follow up for SSPA program - Privacy and Security of employee´s information, g) Reporting incidences for Payroll, h) Managing local specific benefits such as Pension Plan , among others
IBM MéxicoHR Transformation and Operations Manager
Apr. 2016 - Jul. 2016Mexico City Area, MexicoManage Transformations and Operations team (HR Operations and Payroll IC) in order to fulfill Company´s business objectives and agile operations within the team. Analyze, review and create new strategies in order to create a more efficient operation within the organization and HR processes. Stabilize and maintain Payroll, HR Operations (Data & Leaves) , Travel and Expenses and termination process, align with corporation guidelines. Align all HR processes to fulfill and create value for new HR initiatives.
IBM MéxicoTeam Leader Payroll IC
Jul. 2012 - Apr. 2016Mexico City Area, MexicoBUSINESS CONTROLS - HR Operations (From July 2012 til March 2013)
- Gather all information regarding HR Operations and Payroll team
- Create supporting documentation and business controls to each process in HR Ops and Payroll team
- Document all roles and profiles from the team
- Implementing new controls and determining other type of operations that were more efficient and productive. PAYROLL TEAM LEADER (From April 2013 til today)
- Implementation of ADP/SAP model for all payroll calculations, in less than 1 year + Included all information and procedures analysis and revision + Migrating the "old" system to SAP standards + Successful "Go Live" of the system - Control,analysis and revision of all Payroll operation, procedures and standards.
+ Monthly payroll payment for both IBM companies
+ Monthly Government payments for both IBM companies : a) Social Security payments (IMSS), b) INFONAVIT /FONACOT, c) ISN payments.
+ Sick Leaves
+ Alimony
+ Termination Payments
+ HR Help support
+ Annual Tax Declaration process
+ Profit Sharing Process
+ Aguinaldo, among others - Support for all HR Operations and Finance operations : Benefits, Compensations, among others.
NasoftGeneral Manager
Jul. 2011 - Jun. 2012Distrito Federal, México
The Walt Disney CompanyInternational Cultural Representative Program
Apr. 2010 - Apr. 2011Orlando, Florida AreaAs a Cultural Representative, we worked in Parks operation directly with park guests, I worked specifically in Mexico´s pavilion Attraction´s operation; and I was able to live and get to know 11 different cultures over the world (Norway, UK, USA, Italy, France, Morocco, among others) My main focus was to gain experience in Customer Service and also to learn the success behind the Walt Disney Company business. I was able to attend to 2 classes at TWDC : - Imagineering - Based on the engineers and all the methodologies that are use in parks and recreation section : a) Logistics, b) Design, c) Maintenance, d) Manufacture, among others. - Business Analysis - Bases on Financial learning, to learn how to built a successful company without loosing sight of the main customer and always focusing in growing your demand and keep high standards in your service.
Dolex Dollar Express, Inc.Operations Analyst
Aug. 2008 - Mar. 2010Mexico City Area, Mexico- Methods and Procedures Analyst:
+ Analysis and documentation of the Company´s methods and procedures
+ Alignment to all SOX compliance requirements
+ Alignment of all procedures with Company´s standards and highest priorities : Reduce Risks, Increase revenue and Growth Profit.
+ Annual revisions for Process compliance and renewals or information updates OTHER AREAS :
- Money Anti Laundering and Compliance : Revision and improvements in the materials, and support in courses for all the Company.
- Test and release of the cashiers versions.
- Implementation of a new Intranet web page with all methods and procedures catalogs - Rational Method Composer (Using IBM tools)
- Audits - a) Information preparation , b) Revision of all standards vs information, c) Risk detection, d) Prevent audit "recommendations" , e) Gather information and support for the main audit focal point.
Coca-Cola FEMSALogistics Trainee
Jul. 2007 - Mar. 2008Mexico City Area, MexicoI worked for logistics department , by determining through SAP the demand for all Mexico South area/territory (Michoacan and Guanajuato). I was in charge of running all queries and sending the proper information to all planning team in order to let them analyze and determine the routes and loads needed to supply the next day demand.
I worked as well with inventories , and with all the homogenization of SKUs (products) catalogs.
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