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Work Background
Carrier EnterpriseBusiness Development Representative
May. 2023Houston, Texas, United States · Hybrid
SGSCustomer Support Specialist/ Operations Coordinator
Mar. 2020 - Mar. 2023Deer Park, Texas, United States · Remote• Responsible for processing customer inquiries, service orders, expediting and coordinating flow of work within or between branches or affiliates, reviewing applicable standards, agreements or proposed agreements for conformity to company rates, procedures and final reporting/certification of executed services.
• Resolve customer issues by identifying problems, researching solutions, and following up with clients to ensure their satisfaction.
• Collaborate with cross-functional teams to identify and address technical issues, and work towards improving overall customer experience.
• Maintain accurate client records and document all communication in the company's CRM system.
• Assist with other duties as assigned, including conducting market research and analyzing data to provide insights to the company's sales team.
SulzerTendering Specialist
Sep. 2019 - Dec. 2019Houston, Texas Area• Resolve customer issues by identifying problems, researching solutions, and following up with clients to ensure their satisfaction.
• Collaborate with cross-functional teams to identify and address technical issues, and work towards improving overall customer experience.
• Maintain accurate client records and document all communication in the company's CRM system.
• Provide product demonstrations and training sessions to new clients.
• Assist with other duties as assigned, including conducting market research and analyzing data to provide insights to the company's sales team.
Haltermann Solutions™Logistics Customer Support Specialist
Mar. 2019 - Jul. 2019Houston, Texas Area · On-site• Arranges import and export shipments by examining destination, route, rate, delivery time utilizing Navistar
• Verifies fuels shipped by matching bills of lading; reconciling quantities; noting discrepancies utilizing Great Plains
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions
• Collect and analyze service issues and carrier quality information and develop clear and concise reports
• Freight forwarding functions such as booking and issuing delivery orders
• Analyze freight bills for customer specific required information
TRU-Admin IncOffice Mananger
Sep. 2018 - Dec. 2018Houston, Texas Area · On-site• Manage client accounts in human resource relations and onboarding procedures utilizing ADP
• Produce new product structures for sales training efforts and acquisition presentations
• Managed a small business account of 42 employees with multiple production locations
• Organize and schedule meetings and appointments
• Partner with HR to maintain office policies as necessary
• Organize office operations and procedures
• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
• Manage executives’ schedules, calendars and appointments
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office
• Allocate tasks and assignments to subordinates and monitor their performance
• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
• Responsible for recruiting staff for the office and providing orientation and training to new employees
• Participate actively in the planning and execution of company events
• Responsible for developing standards and promoting activities that enhance operational procedures
• Allocate available resources to enable successful task performance
NRG EnergyEnergy Marketing Analyst
Jul. 2015 - Jul. 2018Houston, Texas · On-siteIn charge of setting up and maintaining customer and prospect account information, sales opportunities and sales stage progress status in CRM (Sales Force, Siebel, SAP)
• Contract Management for commercial and industrial accounts through broker relations in price negations and account maintenance
• Aid in price structuring for online bids or RFP emailed requests
• Conduct market research, manage transaction opportunities, account analysis, prospecting, telemarketing, campaigns, and handle urgent sales calls.
• Aid with the creation of customer focused PowerPoint presentations to be used by the sales team to build customer interest.
• Serve as a significant support to Sales Channels by providing timely, accurate pricing and contracting deliverables to various sales teams under the mass sales organization.
• Expedite sales process to help improve sales, deliver ongoing Account Management while maintaining a high level of knowledge about the electricity markets we operate.
• Manage marketing projects from conception to execution, ensuring projects are completed on time and within budget. Selected to serve as a mentor, coach and train new employees.
• Develop and maintain relationships with key stakeholders in the energy industry, including customers, suppliers, and industry associations.
• Provide regular updates and reports to senior management on marketing initiatives and performance.
NRG EnergyCustomer Service Specialist
Jan. 2012 - Jul. 2015Houston, Texas · On-siteProvided support in Retention and Acquisition
• Initiated and executed transaction-based EDI (Texas Set) requests with ERCOT and TDSP's which requires knowledge of transactions related to move-ins, move outs, switches, drops, cancels, inadvertent switches, and TDSP turndowns allowing the set up and completion of a new or pending customer accounts within the deregulated market.
• Effectively managed Accounts through SAP, Siebel, ISTA.
• Repeatedly awarded and acknowledged as a Top Seller and Top Performer in Retention Sales
• Utilized SAP CCS knowledge and skills to manage customer accounts
• Performed project time management with outbound operations.
• Provided escalated care assistance for inbound/outbound customer care in addition to assisting with the development of solutions for root cause analysis.
• Floor support to the Residential Retention Team which included motivating the team to increase performance metrics
• Generated spreadsheets, graphs and Word documents for tracking reporting and presentations
• Analyzed and maintained accounts, commercial and residential
• Carried out general office duties which included; scanning, filing, emailing, generating reports and telephone communication.
• Maintained an open dialogue with other supervisors and management regarding things observed on the call center floor
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