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Work Background
Blue Cross & Blue Shield of Rhode Island
Team Lead Care Management Operations and Support
Sep. 2023
Providence, Rhode Island, United States
Blue Cross & Blue Shield of Rhode Island
Team Lead, Clinical Program Operations
Mar. 2022 - Sep. 2023
Providence, Rhode Island, United States
Blue Cross & Blue Shield of Rhode Island
System Analyst
Mar. 2021 - Mar. 2022
Providence, Rhode Island Area
Blue Cross & Blue Shield of Rhode Island
Associate System Analyst
Feb. 2020 - Mar. 2021
Providence, Rhode Island, United States
Blue Cross & Blue Shield of Rhode Island
Support Specialist
Mar. 2015 - Feb. 2020
Providence, Rhode Island Area
Blue Cross & Blue Shield of Rhode Island
Provider Services Representative
Sep. 2012 - Mar. 2015
I assist doctor's office and hospitals with issues regarding the filing of their claims. There can be any issue stemming from a claim not paying towards the correct section of a provider's contract or the provider filing their claim incorrectly and a verbal adjustment is needed.
Mercer
Participant Services Representative
Oct. 2006 - May. 2011
Norwood, MA
I assisted employees of the company as well as our parent companies with their 401k, pension, health benefits and payroll questions. I also assisted Human Resources representatives with issues relating to our Taleo hiring program.
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