Liam Hassett

Documentation Specialist

CopywritingTutorContent WriterProofreaderEditorCopywriterBlog ManagerCustomer ServiceHelp Desk SupportCustomer Success ManagerEducationClient Relations SpecialistCustomer Care SpecialistComplaint Resolution SpecialistSoft Skills Trainer

Over the last 14 years I have built up a broad range of experience in Copywriting/Documentation, as well as Customer Support and Critical resolution for a number of multinational IT firms. Since 2017 I have also operated a successful language coaching business. In my current focus as a Documentation Specialist, I have successfully developed and implemented documentation standards, guidelines, and processes for various projects. I have a proven track record of creating clear and concise user manuals, training materials, and technical documents. However, I feel my real strength lies in building user-friendly and efficient documentation processes from the ground-up. Although I have moved away from Customer Support and Resolution in recent years, my experience includes resolving high-ticket situations for a large multinational, and building a Support team from day 1 for a regional start-up. This continues to be a skill-set that brings value to my partners and colleagues.

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