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Work Background
StealthFounder
Nov. 2024Littleton, Colorado, United StatesBuilding a piece of software.
Stealth Mode Startup CompanyHead of Product
Aug. 2024 - Dec. 2024Denver, Colorado, United States• Partner with founders to identify and define Product-Market Fit for a seed-stage startup, driving product strategy and vision with a customer-centric focus.
• Led the refinement of discovery and validation processes, shifting to a problem-first approach that prioritizes customer needs and pain points.
• Developed and implemented strategic frameworks to enhance the user experience for API consumers, ensuring market demands and growth.
• Engaged with early customers to gather insights, iteratively refining product offerings to achieve optimal market positioning and differentiation.
The Proactive Product ManagerFounder
Aug. 2023Denver, Colorado, United States• Established and led The Proactive Product Manager, a platform focused on sharing insights and strategies for proactive product management and overcoming entrepreneurial challenges.
• Authored Squashing Chaos, a book that guides product managers on using prioritization techniques to shift from a reactive to a proactive approach.
• Engaged with a community of product managers and entrepreneurs through discussions, workshops, and content creation to promote best practices in product management.
• Developed actionable frameworks and tools to help professionals achieve productive results by managing priorities and minimizing chaos.
Temporal TechnologiesStaff Product/Program Management
Dec. 2022 - Mar. 2024• Initiated and led the Product-Led Growth (PLG) program, coordinating efforts across 30+ internal stakeholders, resulting in a 14% conversion rate within three months of launch.
• Managed and optimized workflow scheduling, versioning, and customer experience improvements to streamline platform engagement.
• Defined and implemented the Product Development Lifecycle (PDLC), aligning it with the Software Development Lifecycle (SDLC) and integrating it into Jira for enhanced process transparency and efficiency.
• Collaborated with the Customer Advisory Board to gather insights and feedback, ensuring product decisions were aligned with customer needs and market trends.
• Led product management initiatives with the Platform and Developer Ecosystem Product team, driving strategic growth and innovation.
mParticleManager of Product & Project Managers
Apr. 2022 - Dec. 2022Denver, Colorado, United States• Reported directly to the Chief Product Officer, overseeing a team of Product Managers to identify and solve key customer challenges, ensuring solutions aligned with both customer needs and business goals.
• Built and led the Technical Project Management team, enhancing communication, collaboration, and efficiency within Product and Engineering teams, resulting in improved team morale and productivity.
• Managed the Product-Led Growth (PLG) initiative, leading day-to-day efforts as an Individual Contributor Product Manager (IC-PM) before transitioning responsibilities to a newly hired PM through effective onboarding.
• Implemented product processes within the Jira ecosystem, including migrating from TargetProcess to Jira, while introducing new processes that aligned with team workflows to minimize disruption.
• Led various strategic projects to support the organization’s growth and operational efficiency, adapting quickly to meet evolving business needs.
mParticleSenior Product and Project Manager
May. 2021 - Dec. 2022Denver, Colorado, United States• Program managed the Product-Led Growth (PLG) initiative, partnering with Sales, Marketing, and Engineering, which became the top priority for H1 2022, contributing to $250,000 in monthly cost savings.
• Directed projects across multiple domains, including MarTech, data integrations, and open-source SDKs, working closely with the Audience and Developer Tools teams to optimize product offerings.
• Reported directly to the Chief Product Officer, leading the creation, hiring, and management of the Technical Project Management team, and driving the company-wide migration to the Product Development Lifecycle (PDLC) and Software Development Lifecycle (SDLC) in Jira.
• Enhanced collaboration and communication between Product and Engineering teams, continuously iterating on processes to boost efficiency and alignment, and implemented improvements to both inter-team and intra-team workflows.
• Served as a cross-functional problem solver, organizing and optimizing processes for various projects, before transitioning them to new PMs or teams to ensure sustained success.
• Engaged with the Customer Advisory Board to gather valuable feedback, translating customer insights into actionable product improvements, while fostering a customer-centric approach across the organization.
BarnDoors.ForSaleFounder/Owner - Doors.ForSale and BarnDoors.ForSale
Mar. 2021 - Jun. 2024Denver, Colorado, United States• Co-founded and operated BarnDoors.ForSale, an e-commerce platform designed to streamline the process of purchasing barn doors for interior decorators, designers, contractors, and individual buyers.
• Developed and managed all aspects of the business, from website design and user experience to order fulfillment and customer support, ensuring a seamless purchasing process.
• Implemented a customer-centric approach, providing regular updates throughout the order process and offering personalized support to address customer inquiries.
• Successfully positioned the business as a trusted supplier in the home improvement space, driving sales growth through targeted marketing and relationship-building with industry professionals.
Twilio Inc.Senior Technical Product Manager
Jun. 2020 - May. 2021Denver, Colorado, United States• Collaborated across multiple business units and teams to align with Twilio's vision for enhancing customer engagement, driving strategic initiatives that optimized internal workflows and elevated the customer experience.
• Led the development and implementation of scalable API infrastructure, including the creation of a rate limiter with customer/endpoint-level precision, enabling teams to efficiently deliver APIs to customers.
• Identified opportunities to share resources, services, and data across teams, fostering collaboration and maximizing efficiency across the organization.
• Played a pivotal role in building customer engagement features by working horizontally across teams, ensuring that product efforts were integrated and aligned with overarching company goals.
• Acted as a bridge between technical and business teams, translating complex requirements into actionable product strategies that improved both internal processes and external user satisfaction.
Twilio Inc.Senior Product Manager - Platform API and Console
Oct. 2019 - Jun. 2020• Led the development and optimization of Twilio's Platform API and Console, enhancing user experience through strategic collaboration with engineering, design, and marketing teams.
• Conducted user research and analysis to identify customer pain points, driving iterative improvements that increased API functionality and usability.
• Implemented best practices for API design and documentation, resulting in higher adoption rates and reduced support inquiries.
• Managed the product lifecycle using Agile methodologies, prioritizing features and delivering high-quality releases aligned with business objectives.
Twilio Inc.Product Manager - API Platform and Web Infra Platform
Jan. 2019 - Oct. 2019• Collaborated with Twilio engineers to develop and enhance the API Platform and Web Infrastructure, enabling them to concentrate on business logic rather than underlying infrastructure when delivering new APIs and user interfaces.
• Identified and addressed the needs of engineering teams, driving platform improvements that streamlined development processes and increased overall efficiency.
• Managed cross-functional initiatives to ensure the API and infrastructure solutions met both technical and business requirements, fostering a culture of collaboration and innovation.
• Prioritized feature development based on user feedback and business impact, delivering a robust platform that supported scalable and high-quality product offerings.
ShapeShiftProduct Manager and Project Manager
Mar. 2018 - Jan. 2019USA• Managed two product engineering teams and a DevOps team, driving the company's "one platform" vision through close collaboration across multiple business units and engineering teams.
• Designed and implemented a Lean Startup-based product discovery process, introducing stage-gate meetings to align product roadmaps with stakeholder and business objectives, fostering transparency and strategic alignment.
• Led the transition from API Key-based authentication to OAuth, improving security and access control on a live API without disrupting existing user experiences.
• Oversaw the lifecycle management of digital assets, establishing a cross-team process for the efficient addition of new assets to the platform.
• Enhanced API developer experience (DX) by implementing new features and refining documentation, balancing improvements with minimal breaking changes.
• Introduced and implemented a Kanban framework for engineering teams, shifting from a reactive, on-demand workflow to a structured task management approach, increasing team efficiency and predictability.
• Advocated for a culture of documentation, emphasizing the importance of "Don't remember the process, remember where we documented the steps," to streamline internal operations and knowledge sharing.
SendGridDeveloper Experience Product Manager
Jul. 2015 - Mar. 2018Greater Denver Area• Established and led the Developer Experience (DX) Product team, focusing on enhancing the customer-centric developer experience through API contracts, SDKs, and comprehensive documentation.
• Gathered and analyzed customer feedback from various sources, including support tickets, social media, and developer forums, to identify pain points and drive iterative improvements in API usability and documentation.
• Collaborated closely with engineering, product, marketing, and support teams to leverage their insights and experiences, ensuring that customer feedback remained central to the development process.
• Enhanced documentation quality by introducing a User Guide, optimizing search functionality, developing a Classroom from the support knowledge base, and implementing a cross-functional review process involving dedicated engineering and customer-facing teams.
• Redesigned API design guidelines and established a customer-first approach in the API design process, instituting a rigorous approval workflow for new endpoints prior to development.
• Managed and documented open-source initiatives, standardizing API libraries to ensure full coverage across seven programming languages, while cultivating a thriving community of contributors through timely engagement and support.
SendGridDocumentation Developer
Sep. 2014 - Jul. 2015Denver, CO• Enhanced and maintained SendGrid's renowned SaaS documentation, consistently identifying opportunities for new content to support user needs and product updates.
• Collaborated closely with cross-functional teams to ensure accurate and up-to-date documentation, contributing to product development and process improvements.
• Developed and reviewed code to deepen product knowledge and build new tools that enhance documentation quality and user experience.
• Played a key role in influencing the design of new products and refining existing ones by providing insights from a documentation and user experience perspective.
CryptoWalletReport.comOwner, Developer
May. 2014 - May. 2015Denver, CO• Developed Crypto Wallet Report, a personal finance tool designed for cryptocurrency users to visualize and manage transactions across various digital assets like Bitcoin, Litecoin, and Dogecoin.
• Built a user-friendly, opt-in platform that provided users with insights into their current crypto net worth and transaction history.
• Conducted market analysis to assess the viability of the tool, ultimately determining that market adoption was premature for this concept at the time.
• Enhanced my understanding of cryptocurrency ecosystems, user behavior, and data visualization techniques through hands-on development and community engagement.
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