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Work Background
R+L CarriersCustomer Service Specialist
Oct. 2023Little Rock, Arkansas, United States
Centene CorporationMember Services Agent for Centene-Ambetter Insurance
Nov. 2022 - Jun. 2023Florida, United States-Answer calls from members inquiring about plan information and/or discrepancies
-Compute member information in multiple systems
-Direct members to proper departments when necessary
-Converse with management regarding member information, computer systems, telecommunications
CHI St. Vincent - Little Rock Diagnostic ClinicAppointment Scheduler
Feb. 2021 - Nov. 2022Little Rock, Arkansas, United States-Generate appointments for new and returning patients within a multiple provider network
-Communicate with registered nurses regarding patients and inquiries
-Assist with updating information and offering input in providing a more professional environment
-Create a comfortable connection for patients, pharm techs and a variety of individuals
CHI St. Vincent/Little Rock Diagnostic ClinicReferral Coordinator
Feb. 2021 - Nov. 2022Little Rock, Arkansas, United States-Daily retrieval of referrals received by fax, email
-Referral entry into Nextgen system for patient chart generation
-Delegate patient insurance information for proper approval
-Appointment setup for new patients and in-house referrals
-Telecommunication with patients, clinics, and facility -Email correspondence with outside clinic schedulers
-Google chat, email and shared drives used for facility correspondence, updates
-Daily maintenance of printers; update office supply stock in office
-Offer input to management to improve Nextgen/EHR procedures -Produce mailing packets for new patient appointments
-Scan referrals into EHR accounts
Southland MetalsFront Desk Administrator
Aug. 2018 - Dec. 2020Maumelle, AR-Manage front desk with excellent customer service, including phone calls and greeting clientele and customers
-Execute multiple projects assigned by the owner and lead salesman, successfully and in a timely manner
-Manage travel arrangements for lead salesman
-Answer a multi-line phone system, answer any inquiries, transfer calls to proper personnel and relay messages
-Receive and post invoices from customers; copies given to Accounting for tracking and payments
-Generate purchase orders and submit to next customer to receive incoming parts
-Create invoices and submit to final customer for payment
-Collect sales and commissions from customers to consolidate for monthly totals for salesmen
-Produce excel sheets to track inventory being shipped to customers
-Consolidate monthly economic information for owner and lead salesman
-Distribute packages to proper individuals
-Set up FedEx pickups from warehouse to customer, upon request
NFICSR / Distribution
May. 2017 - Jun. 2018Chino Hills, California-Collected data from FedEx Express orders to close
-Generated FedEx Ground orders for delivery
-Collected order information from Warehouse to process carrier shipments for delivery
-Greeted arriving drivers; distribute Bill of Lading paperwork for pick up
-Created shift set up for trailer unloading
-Retrieved closed orders for daily filing
-Communicated with Management on system issues, documents, shipments
-Label distribution to the Warehouse for packing production
-Daily communication with carriers for deliveries/retrievals
Food For Life Baking CompanyCustomer Relations
Sep. 2015 - Nov. 2016Corona, CA-Promptly responded to general inquiries from customers via phone, email
-Guaranteed positive experiences and resolved all customer complaints
-Organized information for weekly facility reports
-Generated weekly product shipments for testing
-Managed weekly church donation schedules
-Greeted customers for orders and meetings
-Daily filing, faxing and copying
-Assisted with product expositions/shows
Riverside County Sheriff's DepartmentSCA I / Sheriff Correctional Assistant
Jan. 2015 - Sep. 2015Riverside County/Banning-Trained on Front Desk, JIMS, CLETS, Breakdowns and IVP
-Promptly responded to general inquiries from public civilians
-Guaranteed positive experiences and resolved all civilian complaints
-Daily filing, faxing and copying of inmate files
The Mission Inn Hotel & SpaReservations Agent
May. 2013 - Jan. 2015Riverside, CA-Managed quality communication, support and product representation for each guest
-Promptly responded to general inquiries from staff and guests via email, phone and fax
-Guaranteed positive guest experiences and resolved all guest complaints
-Provided assistance to the Front Desk with guest reservations and inquiries
-Generated reservations for new and returning guests
-Initiated hotel history information and locations for visiting guests
-Generated daily arrival reports with proper deposits
Queen MaryReservations Agent
Apr. 2011 - May. 2013Long Beach, CA-Generated reservations via email, fax, phone
-Promptly responded to general inquiries from staff and guests via email, phone and fax
-Managed quality communication, support and product representation for each guest
-Guaranteed positive guest experiences and resolved all guest complaints
-Provided assistance to the Front Desk with guest reservations and inquiries
-Generated daily arrival reports with proper deposits
-Corresponded with Accounting for prepaid billing and Sales for rooming list updates
-Promoted hotel services for staying guests
-Initiated ship history information and locations for visiting guests
Ortho ArkansasPatient Relations
May. 2010 - Dec. 2010Little Rock, AR-Scheduled appointments for new and return patients per doctor’s protocol
-Generated tasks/electronic messages to medical assistants/RNs
-Informed management of specific information directed to medical assistants
-Responded to patient inquiries via email, phone
D3PublisherSales Support Representative
Aug. 2008 - Dec. 2009Los Angeles, CA-Process EDI, paper, internal orders and proformas/quotes
-Notify EDI Analyst of all daily release of orders to warehouse for shipment
-Prepare UPS and FedEx shipments of promotional items for outside sales groups and/or individuals
-Provide assistance to the Sales Coordinator and to various departments: Accounting, Product Development, Marketing
-Generate daily inventory reports
-Inform management of updates on new orders, replenishment orders and delivery schedules
-Correspond with sales representatives on updates with customer discount allowances
Raytheon Technical ServicesMaterial Expediter
May. 2006 - Apr. 2008Pomona, CA-*Assisted and provided input in creating position by utilizing skills and experience in customer service and data management
-Oversaw expediting of materials to facility
-Analyzed material status reports, delivery schedules and/or manifests
-Informed management of expedition updates
-Managed daily tracking reports of materials received
-Receiving and procurement activities as related to supplier issued
-Generated purchase requisitions
Zojirushi America CorpSupply Chain/Customer Service
Apr. 2003 - May. 2006Commerce, CA (now Gardena)-Generated customer invoices
-Responded to customer inquiries via email, phone
-Compiled and computed freight rates and other charges for transportation services
-Receiving, shipping and procurement activities as related to customer/supplier
-Processed Return Authorizations and daily credit card transactions
-Tracked manual disbursement and managed yearly invoice files
-Analyzed material status reports, delivery schedules and/or manifests
-Reconciled data for accuracy
-Assisted and solved customer complaints
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