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Work Background
TAFE QueenslandTeacher
Apr. 2024 - May. 2025Gold Coast, Queensland, Australia
Axiom College RTO # 40489Business & Logistics Trainer
Jan. 2024 - Apr. 2024Brisbane, Queensland, Australia• Delivery Certificate I, II, III, IV & Diploma - Business
• Trainee work placement Training & Assessment
• Cohorts – VET at School, At-risk youth, long-term unemployed and ESL
• Classroom, workplace, and online environments.
• Contribute to planning, designing, developing, implementing, and reviewing programs.
• Focus on student engagement, progression, and success.
• Provide verbal and written feedback to students.
Australian Retailers Association (ARA)Retail Institute (RTO) Trainer & Assessor
Aug. 2023 - Jan. 2024Brisbane, Queensland, AustraliaPrepare and deliver engaging training sessions Facilitate structured learner support services Complete assessments for each learner, ensuring adherence to the VET Quality Framework Source work experience placements for students.
Contribute to internal and external audit/validation programs. Support Course Coordination.
Pathways Driving SchoolTraining Manager
Jul. 2019 - Jun. 2024Brisbane, Australia• Driving Instructor • Develop tailored learning plans for individual students. • Provide verbal and written feedback to students and parents. • Administration, Bookkeeping & Marketing • Microsoft Office – Excel, Outlook, Word, PowerPoint, Wix website, MYOB
Comgroup Supplies Pty LtdAdministration Manager – Sales & Logistics
Jul. 2017 - Jun. 2019Brisbane, Queensland, Australia• Manage administrative functions for Sales & Logistics
• Load manifesting
• Credit Claims, AR & AP invoice approvals
• Customer order processing and allocate dispatch warehouse.
• External Warehouse partnership
• Manage product recalls process.
• LX, Microsoft Office – Excel, Outlook, Word, PowerPoint & Access, Adobe PDF writer
Frucor BeveragesLogistics Administration Manager
Nov. 2016 - Jun. 2017Carole ParkKey Achievements
• Implementation of HACCP compliance
Key Accountabilities
• Coordinate & document staff training, coaching and well being programs • Manage the daily tasks for the Administration and Inventory Officers. o Data Entry, Manifesting, Pallet Control, Time slot Bookings o Day-to-day administration operations o Manage all the supplies for the Logistics
• Liaising with the Sales Team on special deliveries and resolution of customer disputes • Daily reports for sales on non-deliveries and resolutions for these to be redelivered
• Manage budget & expenditure accruals for Finance
• Develop and Lead Toolbox meetings – scheduling, documentation & conducting
• Manage and coordinate site documentation and compliance as per Frucor and legal requirements
• SAP, Delivery Master, Microsoft Office – Excel, Outlook, Word, PowerPoint & Access, Adobe PDF writer
Service StreamAdministration Supervisor
Jul. 2016 - Nov. 2016Brisbane, AustraliaAs Administration Supervisor I managed vital coordination of the “back office” functions of 12 direct reports in 3 different teams. These teams managed the solar sub-contractor installation, repairs, government regulations and billing for In-Home Service (IHS) contracts. Managing the high process orientation, manage escalated installations with customer and end user consumer and operate autonomously to deliver operational and financial targets. Produce Daily, Weekly and Monthly reports tracking KPI’s for Service Stream and Origin Energy Management. Unfortunately, due to Service Stream being unable to renegotiate its major support contract with Origin Energy the Administration Supervisor role was made redundant.
Key Responsibilities • Manage and lead the Administration Team (12 direct reports), to support the delivery of multiple IHS contracts and drive process efficiency.
• Oversee the scheduling and completion of all work orders within prescribed time frames.
• Develop and maintain relationships with clients and sub-contractors to be a key contact for Service Stream's IHS Division.
• Assist with escalations from clients, field and office staff and resolve in timely manner.
• Support the IHS Contract Manager to meet key performance indicators.
• Assist with the development and coaching of admin staff to achieve individual KPI's and set development plans.
• Manage AR and AP processes as well as ancillary contract expenses.
• Train and support new employees in relation to Standards, Policies and procedures;
• Provide feedback to all Admin staff on individual performance. Implement performance management plans with team members as required.
• Generate and maintain reporting (proactive and reactive) on a daily, weekly and ad-hoc basis;
• Identify continuous improvement opportunities within the Division, focusing primarily on efficiency of installation and service work.
• Any other duties as required by Management.
Sunny Queen AustraliaSales Administration & Customer Service Manager
Mar. 2015 - Jun. 2016Brisbane, AustraliaManager the National Customer Service (10 direct reports) & Sales Operations (6direct reports) teams by building an effective sales operations and customer support teams via process improvement. Drive profitable business growth and brand loyalty via the management of the inbound telesales teams to achieve sales and revenue objectives. Training and development of staff, recruitment, reporting, continuous improvement initiatives, quality assurance, maintain levels of engagement. Be a key business partner for the Sales team for commercial finance analytical administration.
Key Achievements
• Design and implement quarterly key account business review presentations.
• Identified Customer Service team under-utilisation and realigned sales administration tasks from Customer Relationship team to Customer Service Team. Aligned all customer profiling tasks to Sales Administration team.
• Audit and streamline monthly sales reports to supply insights.
Lion NathanRegional Financial Co-ordinator QLD
Jun. 2011 - Nov. 2014Brisbane, AustraliaBe a key business partner for the QLD Sales team for commercial finance administration. Ranging from contracts, budget management, to analysing and reporting to QLD Executive Leadership Team key performance indicators. Provide insights and capability training to the sales team for corporate strategy, commercial requirements and business success. Manage workflow between the QLD Sales Team & Business Solutions Teams (Sydney) for all QLD account and finance administration. Work with Lion Connect (Customer Service) to identify and implement improvements to procedures for QLD customer order processing during key promotional activity periods – thus reducing the number of incorrectly orders and deliveries. Key Achievements
• Full Audit of Pourage Contracts locate $1.2million in over accrued funds and stopping $2.8 million in over accruals for the next 5 years.
• RCTI process changes for all contract venues resulted in time saving of 600 work hours per year within the Lion – Beer Spirits & Wine Company by developing the Capability of Commercial Teams in Australia to use this process.
• Development of Monthly Accrual Reports that had key insights for the QLD Sales Team
Computer One Software (Australia) Pty LtdOffice Manager
Aug. 2008 - May. 2011Brisbane, AustraliaContribute to the achievement of the goals and objectives as set out in the strategic plan by running an organised and coordinated administration operations. Effective workflow allocation for administration team and identifying process improvements to increase efficiency. Manage all financial responsibilities including Payroll, finance applications, revising and setting budgets and EOM & EOFY Financial Reports for company directors. Supervise Monthly invoicing cycle, identify abnormalities in the cycle and resolve escalated customer account and service enquiries. Manage and schedule annual performance reviews and assist to identify training requirements for all staff. Key Achievements: • Co-ordinate relocation of Computer One Office
• Documentation and implementation of Accounts, HR and Office Procedures
• Implementation of QuickBooks with integration of Connect Wise (CRM/ERP)
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