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Work Background
The CORE Method Independent Contractor
Jul. 2023Atlanta Metropolitan Area- Spearhead Workforce and Workplace Development initiatives
- Design and develop innovative programs and curricula
- Facilitate workshops and training sessions (virtual and onsite)
- Oversee Brand Development and Creative Design projects
- Serve as a Keynote Speaker and Panelist
- Provide Executive Coaching, Professional Development Coaching, and Life Coaching Notable Achievements:
- Published Author: The CORE Method: Guide to Purpose Driven Results
- The CORE Method: Guide to Purpose-Driven Results featured in The Chicago School (Dallas Campus) Organizational Industrial Psychology Masters Degree Program
- Recipient of the 2024 Presidential Lifetime Achievement Award for Community Service
- Received a formal letter of recognition from the City of Atlanta Mayor for community service and commitment to education
VerizonDirector
Nov. 1999 - Jun. 2023Atlanta, Georgia, United StatesDynamic and results-oriented executive with extensive experience in Human Resources, Customer Experience, and Sales/Business Development. Proven track record of driving operational excellence, enhancing customer satisfaction, and developing workforce strategies within the communications and technology industry. Adept at building strong relationships, leading high-performing teams, and delivering measurable outcomes. Career Journey:
- Director, Human Resources - Workforce Development (04/2021 - 06/2023) - Director, Retail/Indirect Sales (10/2018 - 04/2021) - Director, Customer Service Field Operations (10/2011 - 10/2018) - Director/Associate Director, Business and Government Operations (07/2004 - 10/2011) - Supervisor, National Accounts/Business Support (10/2002 - 07/2004) - Lead Coordinator, Customer Service (11/1999 - 10/2002) Notable Achievements:
- President’s Cabinet Winner (Top 1% Sales Executive)
- Winner’s Circle Winner (Top Sales & Customer Service Executive)
- Director’s Excellence Award Winner
- Top NPS Award Winner (Net Promoter Score)
- Workplace Impact Award Winner
- Purpose Coin Recipient - Featured in Working Mother’s Media
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