VerizonDirector
Nov. 1999 - Jun. 2023Atlanta, Georgia, United StatesDynamic and results-oriented executive with extensive experience in Human Resources, Customer Experience, and Sales/Business Development. Proven track record of driving operational excellence, enhancing customer satisfaction, and developing workforce strategies within the communications and technology industry. Adept at building strong relationships, leading high-performing teams, and delivering measurable outcomes. Career Journey:
- Director, Human Resources - Workforce Development (04/2021 - 06/2023) - Director, Retail/Indirect Sales (10/2018 - 04/2021) - Director, Customer Service Field Operations (10/2011 - 10/2018) - Director/Associate Director, Business and Government Operations (07/2004 - 10/2011) - Supervisor, National Accounts/Business Support (10/2002 - 07/2004) - Lead Coordinator, Customer Service (11/1999 - 10/2002) Notable Achievements:
- President’s Cabinet Winner (Top 1% Sales Executive)
- Winner’s Circle Winner (Top Sales & Customer Service Executive)
- Director’s Excellence Award Winner
- Top NPS Award Winner (Net Promoter Score)
- Workplace Impact Award Winner
- Purpose Coin Recipient - Featured in Working Mother’s Media