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Work Background
Wyndham Hotels & ResortsGlobal Information Technology Project Manager w/ TekSystems
Feb. 2021 - Aug. 2024Parsippany, New Jersey, United StatesSpearheaded Agile coaching initiatives across multiple vendor teams, enhancing collaboration and establishing efficient discovery-to-deployment cycles, which led to successful API certifications for critical integrations. Oversaw high-profile projects, including cloud migrations and infrastructure setups for Wyndham brands, managing data-driven initiatives to maximize resource utilization and ensure adherence to project timelines. Maintained comprehensive project dashboards and status reports to provide stakeholders with clear, transparent updates, reinforcing alignment with strategic goals and strict governance standards. These dashboards included real-time insights on project health, milestone progress, and resource allocation to support executive visibility and decision-making. Governance controls were implemented through standardized reporting, milestone tracking, and regular stakeholder reviews, ensuring that all project stages met compliance and operational standards. Tools utilized: Asana and JIRA for project tracking, Confluence for documentation and collaboration, Smartsheet for structured planning and RAID logging, Monday.com for maintaining a mirrored project dashboard, and Teams and Zoom for cross-functional meetings and real-time communication.
MarsP&I PROJECT MANAGER @ Mar's Retail W/ Randstad
Feb. 2019 - Jan. 2021Mt Arlington, New JerseyLed the Reimaging Project Team for Mars’ first personalization project in Las Vegas, developing a foundational plan used globally as the company expanded into new locations. Created a dynamic on-demand labeling library to support co-pack creation for all retail locations, ensuring brand consistency and regulatory compliance. Continued transforming and updating labels to meet regulatory and branding requirements. Led multiple teams to develop a business strategy for the first nutritional label transition across three business channels, successfully implementing the plan. Discovered and documented all relevant nutritional labeling information to ensure compliance with FDA requirements. Developed and implemented an online database for nutritional elements, including recipes, graphics, package templates, and authorized nutritional templates, optimizing accessibility and efficiency for future updates.
MarsResearch and Development Project Manager W/Randstad
Jan. 2018 - Jan. 2019M&M Mars
Peloton InteractiveOperations Project Coordinator
Nov. 2016 - Dec. 2017New York City Metropolitan AreaManaged initiatives to improve customer service processes between the distribution center and the customer service call center, enhancing communication and operational efficiency. Worked closely with key leadership to establish the first call center focused on assisting customers with delivery coordination, ensuring smooth operations and improved customer satisfaction. Guided the leadership team to expand from one call center to five strategically located centers, scaling operations to meet increasing customer demand and ensuring effective regional support. Collaborated across teams to streamline issue resolution, improving customer satisfaction and reducing service times.
Dragon's Bluff LLCFounder
Jun. 2015Mt Arlington, NJConsultant - Project Management | Business Analyst | Coach
VerizonProject Manager - With Insys
May. 2014 - Jan. 2015Basking RidgeManaged lessons learned and planning sprints for the IV&O team, ensuring continuous improvement and effective sprint execution. Collaborated on the design and launch of Verizon’s internal website, enhancing accessibility and user experience. Initiated, transitioned, and managed the social media page for the Advanced Analytics Center of Excellence (AACoE), expanding its digital footprint and engagement. Organized and facilitated the Yearly All Hands Summit for the AACoE, streamlining event logistics and ensuring impactful outcomes.
Elite Martial ArtsInstructor
Jan. 2013 - Jan. 2016Transforming lives through Martial Arts
SprintProgram Manager III - Service Delivery
Sep. 2011 - Mar. 2014Responsible for the development of Sprint’s Prepaid Division Product Software Quality Management strategy, testing, and deployment for strategic products broadening our competitive position in the marketplace through accelerating time to market and minimizing product defects. Transitioned the Virgin Mobile and Assurance Wireless websites to Sprint’s website. Assurance Single Point Of Contact for the IT department. Managed offshore testing team/vendor.
SprintProgram Manager III
Sep. 2009 - Sep. 2011Warren New JerseyKey contributor in the discovery, design, and deployment of Assurance Wireless, a federal Lifeline Assistance program under Virgin Mobile (T-Mobile).
Virgin Mobile USAProgram Manager III
Jan. 2007 - Sep. 2009Warren NJE2E Customer Care Project Manager for Value added services (data, text, sms, games, stream, and video). Drove each project from development to training effectively and seamlessly. Created, implemented and managed Assurance Wireless from a Customer Service Perspective. Developed, trained, and managed call centers nationally and internationally. Worked with Legal & Public Relations teams to prepare customer handling and transitioning of training.
Cingular WirelessPMO| Program Manger
Jan. 2004 - Jan. 2007
AT&TMarketing Project Manager
Jan. 2003 - Jan. 2004
AT&TProject Manager|Business Customer Services|Billing Systems Consolidation
Jan. 2001 - Jan. 2003Paramus, New JerseyDelivered a transition plan for AT&T National Sales and Business Ordering Teams, moving from a local sales process with administrative staff to an online application for direct fulfillment. This transition significantly improved efficiency and customer satisfaction by streamlining the ordering process and reducing manual intervention.
AT&TProject Manager| Mergers & Integrations
Jan. 2000 - Jan. 2001Successfully executed mergers and integrations in both Houston and Indianapolis, enhancing network capabilities and expanding service coverage. This strategic move significantly improved connectivity and customer experience, ensuring reliable service in these regions.
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