Document Technology SystemsProduct Support Specialist/OnBase Support Analyst
Sep. 2017 - Jun. 2018Cuyahoga Falls, OhioDTS is a software company specializing in the Government Sector. DTS creates and supports their own proprietary software called TrakRecord. Additionally, DTS is a Hyland OnBase reseller. As a Support Analyst I work with both the TrakRecord and OnBase Support teams. Duties include, answering support calls, testing new releases, assisting in upgrades and conversions, participating in onsite visits, and assisting OnBase project work.