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Work Background
Publicis GroupeManager, Data Privacy Operations
Mar. 2024 - Jan. 2025Chicago, Illinois, United States• Oversaw California Consumer Protection Act (CCPA) and Global Data Privacy Rights (GDPR) standards for 20+ Publicis creative and production agency websites using by meticulously managing privacy notices, cookie notices, and banners across all platforms, achieving 100% compliance
• Executed and managed 50+ updates to Privacy and Cookie Notices utilizing the OneTrust data privacy tool and collaborated directly with 20+ agencies to resolve 10+ additional compliance-related issues monthly
• Conducted monthly website scan audits across 20+ websites and partnered with agency teams, reconciling 100+ cookie discrepancies and ensuring continuous adherence to data privacy regulations
• Executed Data Privacy Inventory Assessments (DPIA) and collaborated with 20+ Data Privacy Stewards, with over a 90% completion rate
• Managed ad hoc data privacy requests from the Global Data Privacy Office (GDPO), ensuring 100% compliance with data privacy laws and regulations
Leo BurnettManager, Client Technology & Security Solutions
Sep. 2017 - Mar. 2024Chicago, Illinois, United States• Successfully migrated internal compliance and security audit solution to a more robust OneTrust tool, making the auditing process more efficient
• Executed and managed the Client Vendor compliance security audit process, improving vendors' compliance with client requirements by approximately 75% and improving user experience
• Successfully took on the role of Data Privacy Steward for Leo Burnett and 5 other Publicis Groupe agencies, which involved annually executing DPIA assessments to agency account teams with a 95% completion rate
• Managed the Production Support & Development team, whose role was providing support to internal teams in the execution of direct and email campaigns on the client’s consumer database, including: • Opening and managing JIRA tickets for requests, issues, and enhancements • Conducted UAT for database enhancements, fixes, and releases • Documented and managed processes and procedures, including User Guides
Leo BurnettSr. Analyst, Database Marketing
Mar. 2010 - Aug. 2017Chicago, Illinois, United States• Initiated and managed Production Support tickets requested from internal teams with 100% resolution
• Wrote test cases and successfully performed UAT on all database enhancements, issues, and releases
• Mentored junior analysts on the team, fostering professional development while enhancing overall team performance
Leo Burnett (Arc Worldwide)Analyst, Production Support & Development
Sep. 2007 - Mar. 2010• Provided support on client's consumer database including opening and managing issues and JIRA support tickets from internal teams
Leo Burnett (Arc Worldwide)Assistant Database Analyst, Production Support & Development
Aug. 2006 - Aug. 2007
Premier, Inc.LOC Analyst
Dec. 2004 - Jun. 2006Oakbrook, IL• Managed assigned suppliers including performing data analysis on price activation response activity, verifying membership and validating member pricing
• Prepared weekly Supplier Performance Report • Maintain MDF Access database for department to include adding new contracts, updating membership file and troubleshooting issues
• Processed and maintained commitment documentation
• Developed reports to be used for benchmarking, trending and sales opportunity identification
• Managed temporary employees
• Ad hoc reporting and special projects
Premier, Inc.Membership Analyst
Jun. 2002 - Dec. 2004Oakbrook, IL• Specialist for managing current member and new member sign-up, issue resolution and roster management for Central Zone
• Developed process for contact validation resulting in a significant decrease in returned mail
• Assisted in the development of List Management training manual and training of end users
• Manage outsourcing of contact data integrity; including contact surveys, contact profiling, contact merging and providing accuracy measurements
• First level support (SME) for database applications (List Management, Rosters and Advanced History)
• User Acceptance Testing (UAT) - new database releases
• Maintain and track Safe Harbor and Administrative Fees documentation for members
• Work directly with Suppliers to resolve dual rostering issues
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