NovartisExecutive Director, Web Experience & Strategy, International CLS
Jan. 2023 - May. 2024Led a global web transformation strategy across 90+ countries, consolidating 900+ websites into a unified digital ecosystem, reducing operating costs by 52% while improving compliance and UX. Developed a customer-centric web and MarTech strategy using market intelligence & consumer insights. Ensured regulatory compliance (GDPR, CCPA, HIPAA, Pharma regulations), mitigating risks in the digital ecosystem. Integrated CRM (Veeva) & Marketing Automation (Salesforce Marketing Cloud) to drive personalized customer experiences. Led cross-functional collaboration across IT, development, country digital and business teams, creative, user experience, and analytics. Owned web MarTech budget, ensuring strategic investments aligned with business objectives. Played a key role in Enterprise Digital Governance, leading work streams to establish governance frameworks for MarTech, web, and user experience. Served as Executive Leader for International Web, UX Strategy & Implementation, and Social MarTech (Sprout Social). Engaged top 10 country stakeholders to develop a comprehensive web strategy and implementation plan.