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Sr. Administrator with experience in Marketing, Project Management and Event Planning
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Work Background
The University of British ColumbiaProject Coordinator, PDCE & Edith Lando Virtual Learning Centre (position closing in 2026)
Dec. 2021Vancouver, British Columbia, Canada• Managed project timelines, workflows, and budgets to ensure deliverables were met.
• Coordinated and promoted programs and events, including a successful 500-attendee conference in 2024.
• Oversaw social media content creation, website updates (HTML), and marketing efforts.
The University of British ColumbiaAssistant to the Associate Dean of Indigenous Education
Sep. 2018 - Dec. 2021Vancouver, British Columbia, Canada- Supported administration, calendar management, correspondence, and meeting planning.
- Managed operational and project budgets, reconciliations, and financial reporting.
- Assisted with recruitment processes, HR administration, and onboarding.
- Created and updated website content (WordPress), and designed marketing materials.
- Led the digitization and relaunch of the Canadian Journal of Native Education.
- Supervised and mentored work-learn students, providing feedback and project guidance.
- Streamlined finance and budget management processes, later adopted by other departments.
- Introduced a weekly office communication email to reduce overall email volume.
Committees/Clubs: • Faculty of Education United Way Campaign Co-Chair
• UBC Staff Toastmaster
Women Transforming CitiesAdministration
Jun. 2018 - Mar. 2020On contract to support the project “Action on systemic barriers to women’s participation in local government”. I was responsible for all project administration including finding an office space, bookkeeping, purchasing, scheduling meetings, coordinating steering committee meetings, minute taking, agenda preparation, handling incoming mail, email and phone calls. I was also responsible for planning several project events with 100-200 participants. This included venue selection, catering, invitation and registration management, speaker coordination, agenda planning and editing and finalizing presentations.
First Nations Health AuthorityEvent Planner
Dec. 2016 - Mar. 2018Vancouver, British Columbia, Canada•Coordination and management of all event logistics including venue rentals, catering, travel and accommodations •Contract negotiations with venues across BC •Creation of professional invitations using InDesign •Creation of online registration forms using Regonline •Registration management •Customer service both internally with program leads and facilitators and with event participants •Communications regarding events, workshops and conferences via FNHA website and social media •Creation and analysis of comprehensive workshop evaluation forms •Onsite workshop support including technical support •Management of event budgets, invoice processing, review of expense claims and coordination of approvals for finance
Boucher Institute of Naturopathic MedicineMarketing, Special Events & Business Development Coordinator
Nov. 2014 - Nov. 2016Vancouver, British Columbia, Canada•Internal and external event planning including annual Symposium with 300 attendees and over 20 vendors •Copywriting for print and web •SEO optimization, digital analytics and report preparation •Social media management including strategy, copywriting, editing and proofreading •Print media creation •Sponsorship program sales and administration •Management of 1 direct report, contractors, interns and event volunteers Accomplishments: •Project Managed creation of new more user-friendly websites for the clinic and the school •Planned and executed most successful Symposium in the school's history •Successfully implemented new annual customer appreciation week for the clinic
Boucher Institute of Naturopathic MedicineExecutive Assistant
Apr. 2014 - Nov. 2014Vancouver, British Columbia, Canada•Meeting planning, calendar management, responding to email correspondence and phone calls •Editing and formatting documents •Domestic and international travel planning for all staff •Preparation of expense reports, credit card reconciliations, budget management •HR and recruitment administration
•Providing Board support, attending board meetings and preparing filings, minutes and accreditation documents
Maximizer Software, Inc.Maintenance Program Coordinator
Sep. 2012 - Feb. 2013Vancouver, Canada AreaOngoing duties of customer service administrator with increase responsibility to include renewal of maintenance service contracts, collections and shipping logistics. Continued as Chair of Events and Employee Engagement Committee. Accomplishments: •Increased efficiency in renewal and collections processes – documented these new processes and trained staff for consistency across departments
Maximizer Software, Inc.Customer Service Administrator
Jul. 2011 - Sep. 2012Vancouver, BC•Responsible for all sales and customer service administration, including editing and finalizing sales contracts, preparing invoices, scheduling customer installation and maintaining and updating client accounts in CRM
•Chair of Events and Employee Engagement Committee
•Member of Occupational Health & Safety Committee Accomplishments: •Chosen my President to participate in think-tank responsible for resolving issues across all departments
Maximizer Software, Inc.Office Administrator and HR Assistant
Nov. 2010 - Jul. 2011Vancouver, British Columbia, Canada•Responsible for all office services administration including day-to-day administrative tasks, event planning, facilities management and bookkeeping
•Responsible for all internal communications including writing and editing staff newsletter •Recruitment Support – Screening resumes, pre-screening calls, scheduling interviews, reference checks, preparing job offers •Chair of Events and Employee Engagement Committee
•Member of Occupational Health & Safety Committee Accomplishments: •Wrote, designed and launched staff newsletter •Reduced office services spending by 30%
MetroBridge NetworksOffice Manager & Executive Assistant to CEO & CFO
Oct. 2007 - Apr. 2010Vancouver, British Columbia, Canada•Meeting planning, calendar management, responding to email correspondence and phone calls •Editing and formatting documents •Domestic and international travel planning for all staff •Preparation of expense reports, credit card reconciliations, budget management •Facilities management, ordering supplies, electronic and paper file management
•Supervised temporary administrative staff Accomplishments: •Project Managed office move from site renovations with contractors through to vendor recruitment, contract negotiations and move day supervision
VancityCustomer Service/ Sales, Various positions with increasing responsibility
Feb. 2004 - Apr. 2007Vancouver, British Columbia, CanadaMy last position was as Sr. Customer Service Representative where I supervised 4-6 staff, including being knowledgeable about products and services and informing staff, approving vacations, processing sick days and finding coverage, dealing with escalated customer service issues and problem solving to meet customer and staff needs.
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