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Work Background
AAASSystem Analyst
Dec. 2021Washington, District of Columbia, United States• Analyze and provide guidance to improving relationships between systems, including OpenAthens, Shibboleth, OCLC, Salesforce, Atypon, Jira, Ex-Libris, SUSHI, ALMA, Publishers Advantage, and others
• Generate reports using COUNTER Project, SUSHI, and Looker by Atypon Insights
• Recreate, test, and execute CPQ system for 2023 FY in Salesforce
• Assist in the evaluation of new CPQ system for Institutional Licensing • Provide high level client support involving system use, specifically Atypon
• Create and edit Salesforce procedures and models
• Interface with service providers to ensure efficiency in internal and external procedures
• Manage multiple simultaneous clients by effectively applying SalesForce platform to create and organize accounts as well as produce opportunity reports.
Louisiana State UniversityStudent Researcher, Climate Change Mapping Research Project
Jan. 2021 - Aug. 2022Washington DC-Baltimore Area• Collaborated with a team, including research supervisor and additional faculty to determine scope of project and methodologies.
• Collected and catalogued geographical information for Higher Education Institutions across coastal states using various data sets and online resources.
Louisiana State UniversityGraduate Research Assistant, Covid-19 Misinformation Research Project
Jan. 2021 - Aug. 2022Washington DC-Baltimore Area• Gathered data from outside sources, including Snopes.com and Twitter specific to vaccine hoaxes, rumors, and misinformation.
• Developed research methodologies to analyze data sets from social media sites and other web sources
• Provided input into research direction and potential methodologies.
• Prepared charts and graphs to illustrate trends within data using Tableau software.
• Analyzed additional collection of over 100 tweets provided by University of Texas Health
Education WeekDigital Content Sales Manager
Aug. 2019 - Dec. 2021Washington D.C. Metro Area• Support organizational expansion and consistent revenue growth by prospecting, establishing, and managing relationships with high-profile clientele in the education industry to provide innovative subscription-based online services. • Manage multiple simultaneous clients by effectively applying SalesForce platform to create and organize accounts as well as produce opportunity reports. • Interfaced with K-12 and Higher Education institutions to help integrate EdWeek.org and EdWeek Market Brief technologies to assist in professional development and resource collection. • Devised and implemented intuitive strategies to pursue clients' organizational objectives. • Identified and established relationship with a new client valued at $500K+.
• Secured ongoing business relations with leading educational institutions including a large-scale online university and Nevada's second-largest school district.
YelpElite Account Executive
Dec. 2016 - Jul. 2019Washington, District Of Columbia• Supported the sale of Yelp Advertising to a pipeline of 2,500 local clients
• Maintained relationships with clients through SalesForce Classic and Lightning
• Contributed to organizational development by participating in SalesForce Einstein pilot program prior to organization-wide rollout. • Completed Yelp Sales Development Program and Yelp Leadership Development Program to refine and master client relations and professional development skills
• Facilitated continuous operational improvement at emerging office's sales team as assigned by Director of Local Sales. • Efficiently managed a $500K+ book of business.
• Consistently demonstrated professional excellence resulting in top-10% performance and nomination to Elite-level status.
• Recognized as Top Revenue Producer for December 2016 Training Class by exceeding quota by 363%; routinely exceeded sales quota by 115%+.
• Selected to help launch D.C. office in enhancing sales team performance within one year of operation.
Nian Fish, LLCFashion Production Intern
Jan. 2016 - May. 2016Greater New York City Area• Collaborated with fashion production personnel in planning, preparing for, and executing a variety of high-profile industry events and fashion shows. • Handled archival and historic fashion pieces from various designers
• Researched emerging trends for the Fall 2016 and Spring 2017 fashion season
• Utilized analytical skillset to calculate and forecast operational expenses for all fashion shows for the Fall 2016 season. • Aided in the production of several major shows for the 2016 New York Fashion Week such as Calvin Klein and Tommy Hilfiger.
Kleinfeld ManhattanOperations Intern
Aug. 2015 - Dec. 2015New York, NY• Guided the planning, coordination, and execution of high-profile fashion shows for the bridal industry.
• Developed disaster management plan for organization
• Conducted extensive research and proposed innovative strategies for improving cost efficiency.
• Worked with multifunctional personnel throughout all stages of the management process for operations, customer service, and financial services. • Helped plan and coordinate fashion shows for Dennis Basso, Pnina Tornai, and Mark Zunino.
Wagner CollegeStudent Caller for Office of Development
Aug. 2014 - Dec. 2014Staten Island, NYCalled alumni of Wagner college to update information, and request donations
Monogram MagicSales and Marketing Associate
Jul. 2010 - Aug. 2013Lake Forest, CAAssisted in the creation of customer specific satellite websites. Developed marketing strategies targeting Greek Life organizations. Contacted customers regarding completion of orders. Created and set up customer embroidery designs.
Orange County School of the ArtsAssistant Director/Head Counselor for the Best of Broadway Summer Program
Jun. 2009 - Aug. 2014Santa Ana, CASupervised and organized camp counselors and their duties. Communicated with parents with regard to students absences or concerns. Created games and activities centered around acting and performance techniques. Assisted in the direction and choreography of a cabaret-style performance. Designed all lighting for performance. Operated light board during performance.
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