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Work Background
TailscaleHead of Documentation
Jan. 2025
Temporal TechnologiesDirector Of Developer Education
Mar. 2022 - Dec. 2024• Directed the growth and performance of an 8-member remote technical content team, delivering product documentation, tutorials, and on-demand courses in multiple programming languages.
• Pioneered Temporal's Education function, crafting a comprehensive, hands-on competency-based curriculum for developer skill advancement in Temporal products, resulting in a consistent increase in new named users monthly.
• Managed the production and maintenance of Temporal Cloud and SDK documentation across multiple programming languages, enhancing collaboration by involving engineers and product managers as content creators.
• Oversaw the incorporation of LLM tools into documentation and content workflows, enhancing resource efficiency and content quality.
• Launched a live training program for enterprise customers, leading to successful expansion and client engagement in enterprise accounts.
DigitalOceanSenior Manager, Technical Editing - DigitalOcean Comunity
Mar. 2021 - Mar. 2022• Established and led a high-performing distributed team of technical editors that produced hundreds of quality tutorials for millions of developers. This significantly boosted awareness and adoption of DigitalOcean's products, contributing to revenue growth year over year.
• Managed the Write for DOnations program, handling budgets and facilitating author payments and donations, aligning with corporate social responsibility goals.
• Oversaw the successful integration of two major content acquisitions, adding over 1000 new pieces to our library, resulting in increased traffic, conversions, and brand awareness.
• Implemented data-informed goals for content publishing, consistently increasing output, website traffic, and revenue for three consecutive years.
• Developed and executed professional growth plans for team members, achieving successful promotions and transitions, including individual contributors advancing to managerial roles.
DigitalOceanManager, Technical Editing - DigitalOcean Community
Sep. 2018 - Feb. 2021
DigitalOceanSenior Technical Editor
Jun. 2016 - Sep. 2018• Reviewed, tested, revised, and published over 150 articles from open-source software experts on the DigitalOcean community website through the Write for DOnations program, driving awareness and adoption of DigitalOcean’s product offerings and contributing to revenue.
• Created automated workflows to manage virtual servers running Ubuntu, Debian, CentOS, and FreeBSD using Docker, Terraform, Vagrant, Ansible, and the DigitalOcean API to accelerate technical testing of submitted tutorials.
• Created DigitalOcean's first collection of interactive tutorials featuring an embedded terminal.
Chippewa Valley Technical CollegeSoftware Development Instructor
Aug. 2012 - Jun. 2016Eau Claire, Wisconsin Area• Developed and delivered a comprehensive curriculum in web development, Linux, programming fundamentals, and agile concepts, successfully teaching over 500 students through online and in-person courses over four years.
• Repeatedly nominated for teaching excellence awards (2012, 2014, 2015), consistently achieving high scores in student evaluations.
• Led well-received annual inservice sessions on teaching methods from 2012 to 2015.
The Pragmatic ProgrammersDevelopment Editor and Author
Aug. 2010• Wrote 11 technical books, including Build Websites with Hugo, Small, Sharp Software Tools, tmux 2: Productive Mouse-Free Development, and Exercises For Programmers.
• Edited 19 technical books, including Designing Data Governance from the Ground Up, Powerful Command Line Applications in Go, and Fire In The Valley, 3rd Edition.
• Maintained and enhanced the proprietary toolchain that produces print, PDF, and Ebooks of all Pragmatic Bookshelf titles from 2016 to 2022.
University of Wisconsin - Eau ClaireWeb Application Developer and System Administrator
Jun. 2001 - Aug. 2012Eau Claire, Wisconsin, United States• Used PHP, Ruby on Rails, SQL Server, and MySQL to build robust systems to manage student registration for programs, service learning, parking services, and an emergency alert system using SMS messaging. • Managed servers for public web servers, application servers, and database servers running both Windows and Linux, handling almost one million visits per month.
• Supervised and mentored student interns, guiding them on best practices in software development and testing.
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