Requests
2
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Nikola Digital LabManager of Operations
Nov. 2019San Jose• Acting as Operations Lead & Liaison for a Software Development Crew, ensuring alignment between business requirements and technical implementation across teams.
• Spearheaded process reviews, delivery metrics, and SOW adherence to ensure high-quality, scalable solutions.
• Serving as the Single Point of Contact (SPOC) for all client/vendor-related operative functions, fostering strong stakeholder relationships.
• Implementing continuous improvement initiatives to enhance operational effectiveness and controllership standards.
Prodigious Latin AmericaSenior Account Manager
Jan. 2017 - May. 2019Alajuela, Costa Rica• Managed account operations for an offshore Digital Production Team of 50+ members, collaborating with cross-functional tech and non-tech teams to deliver technology projects.
• Developed and executed staffing strategies to support new client business verticals, ensuring alignment with organizational goals.
• Reengineered management support structures to a senior, tech-oriented model, improving delivery efficiency and service quality.
• Oversaw onboarding of new operations for dedicated and pooled-model teams, ensuring seamless integration and adherence to KPIs.
• Designed and implemented E2E solution strategies to address client escalations and drive process improvements.
Prodigious Latin AmericaRegional Operations Manager
Feb. 2016 - Jan. 2017Bogotá, Capital District, Colombia• Aligned operational models across HR, Recruiting, Compensation & Benefits, Finance, and Client Delivery verticals, implementing change management strategies and ensuring consistency and efficiency between the Costa Rica and Colombia sites.
• Reduced annual attrition by 16% through employee retention and satisfaction strategies.
• Increased headcount by 20% to 200 HC by deploying talent acquisition strategies and capability models aligned with client individual needs.
• Redefined and deployed a new management, scalable structure to provide career path succession and, through active coaching, develop the latest wave of senior site leaders.
• Acted as the SPOC for overseas clients, ensuring effective communication and alignment of project goals.
• Developed Site & Capability presentations used to generate trust and growth of the existing clients and acquire new business from Groupe.
Prodigious Latin AmericaDirector Program Management
Mar. 2010 - Jan. 2016Alajuela, Costa Rica• Managed account operations for an Agile Offshore Digital Production Team of 300+ members, collaborating with Group agencies across regions.
• Led end-to-end delivery of complex, large-scale programs, including sourcing, acquiring, and launching operations for new business ventures.
• Designed an organizational model supporting rapid growth, mirroring client structure for long-term career path alignment and role succession plan, leveraging a layered management structure for multi-client team operations, improving scalability and efficiency.
• Supported an early HR team in developing an effective and scalable performance review program that was replicated across the organization.
• Developed and implemented operative processes for digital delivery, account KPIs, and talent-sourcing strategies.
• Led the implementation of KPI reporting solutions, cascading insights to organizational stakeholders as the owner of our executive communication strategy.
• Worked with reporting managers on continuous improvement for delivery, new talent life cycles, employee evaluations, and retention strategies.
Hewlett-PackardCredit Analyst
Oct. 2007 - Mar. 2010Costa Rica• As a part of an operations transition team from client to vendor offices, I documented as-is Fin Ops- related (contracts/collections/billing) processes for Tribune Group newspapers in Chicago, New York, Washington, Baltimore, and Los Angeles.
• Then, based on as-is process documentation, I designed and implemented standard operating procedures, streamlining workflows and improving controllership.
• On Target, over 6 months, we executed process migration efforts for the Costa Rica teams through training of new resources with client-approved SOPs. • For 2 years, we helped our client streamline operations while reducing costs to clear out Chapter 11 requirements.
IBMPayroll & Compensation SME
Aug. 2001 - Sep. 2007Costa Rica• First, I worked as a Subject Matter Expert supporting P&G employees’ benefit and compensation programs, focusing strongly on client satisfaction thought process implementation.
• Then, I led the transition and implementation of HR/Payroll processes for DANA Corporation, ensuring alignment with business requirements.
• Conducted process mapping and documentation, developing HR/Payroll process manuals for training and reference on-site across vehicle components manufacturing sites in Ohio, Kentucky, and • Delivered training to Data Analysts and Customer Service Reps, ensuring the smooth adoption of new processes using client-approved SOPs.
Intch is a Professional Networking App for the Future of WorkSee more people like Cesar on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
571230 people
15
Operations Manager @ HP Inc
15
Consultant/Organizer/Facilitator/Writer
20
Product and Packages Director @ Native’s Way Costa Rica
119766 people
15
Operations Manager @ HP Inc
15
Consultant/Organizer/Facilitator/Writer
22
Operations Manager