McDonald'sOperations Manager: U.S. Operations-Digital Deployment
Jan. 2010 - Jan. 2022Lead the field testing and deployment of Mobile Order and Pay platform (2018). Teamed with IT, Digital Marketing, and other teams on development and testing. Managed phase-in across the 14,000 U.S. Restaurants; educated Owner Operators, staff, and managers on the program. Executed National Training webcast that utilized cross functional team as presenters. __________ Highlights - Ensured it wasn’t a “launch and leave” by re-hitting key execution opportunities following the initial deployment. - Directed field testing and the deployment of the McDonald’s Digital App (2015). - Worked with IT, Digital Marketing and other teams on development and testing. - Managed full phase in across the 14,000 U.S. Restaurants; educated Owner Operators, staff, and managers on the program. - Helped develop a deployment roadmap to update digital app over the next 8-10 years. - Innovated a new alternative for in person field training methods. - Developed, themed/branded a monthly national training webcast for relevant updates applicable to the month’s activities. - Adopted as the “core” delivery method within a year of its debut; over 20,000 field people on average would attend these one hour “news” sessions. - Surveys of the viewers yielded a 97% overall satisfaction. - Condensed the timeline to implement a new product or initiative.