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Work Background
SEO Alive (Global)Freelance Blogger
Nov. 2024
UENI LtdCustomer Success Agent
Jun. 2022Buenos Aires Province, ArgentinaCustomer Relationship Management (CRM): Proficient in using tools like Zoho, Freshdesk, or Planhat to track, manage, and nurture customer interactions effectively. Online Reputation Management: Manage and optimize customer reviews across platforms like Facebook, Instagram, Trustpilot, Google Reviews, and YouTube to ensure a positive brand image and enhance our digital presence. Client Retention Strategies: Expertise in designing and implementing retention programs that drive loyalty and long-term engagement. Onboarding and Training: Experienced in guiding new customers through onboarding processes, reducing churn, and ensuring product adoption. Experience in training new employees on various tools. Data-Driven Decision Making: Ability to analyze customer feedback, usage patterns, and KPIs to identify opportunities for improvement. Upselling and Cross-Selling: Successfully identifying opportunities to enhance customer value through additional services or products. Team Collaboration: Strong interpersonal skills to work seamlessly with cross-functional teams, including Sales, Marketing, and Product Development. Proactive Communication: Expertise in anticipating customer needs and providing timely updates, ensuring a seamless experience. Multilingual Support: Providing exceptional customer service in both English and Spanish, catering to diverse markets.
Saint Catherine SchoolPreceptor
Sep. 2021 - Dec. 2021Buenos Aires Province, ArgentinaHigh school tutor/preceptor
Hostinger InternationalCustomer Success Specialist
Aug. 2021 - Oct. 2021Buenos Aires Province, ArgentinaDelivered prompt and professional live chat support for technical issues related to domains, hosting, email configurations, and website management. Assisted customers in troubleshooting, resolving errors, and optimizing hosting performance to enhance user satisfaction. Communicated complex technical concepts in an easy-to-understand manner while promoting additional services to meet client needs.
Freelance (Self employed)Freelance Writer
Jan. 2021 - Apr. 2022Buenos Aires Province, ArgentinaCreated tailored social media content strategies for diverse small businesses, enhancing brand visibility and engagement. Developed high-quality, SEO-friendly posts, captions, and graphics for platforms like Facebook, Instagram, Twitter, and LinkedIn. Produced cohesive, brand-aligned content to strengthen online identity and foster audience connection.
CompostArEntrepreneur
Sep. 2019 - Jul. 2021Buenos Aires Province, ArgentinaIn charge of designing and writing content for social media, taking orders and complete the sales.
Silvia Tripoloni Marketing and Communication ConsultantCommunication Assistant
May. 2019 - Aug. 2022Buenos Aires Province, ArgentinaContent Strategy & Social Media Management: Designed and implemented comprehensive content plans for social media platforms to enhance brand visibility and engagement. Crisis Communication: Collaborated in crafting timely, written responses for crisis management, maintaining brand reputation and trust. Internal Communications: Prepared and designed internal briefing materials, ensuring alignment with corporate communication standards. Press & Influencer Relations: Regularly updated the press and influencers database, optimizing outreach efforts for campaigns and events. Event Coordination: Supported the execution of high-profile corporate events, ensuring seamless implementation of the communication strategy. Public Relations Support: Assisted in developing and rolling out communication plans, aligning with global and local brand objectives. Agenda Management: Maintained an up-to-date calendar for media, influencers, and internal stakeholders to streamline collaboration and project timelines.
MediféCall Center Operator
Mar. 2018 - Jan. 2019Buenos Aires Province, ArgentinaIn charge of taking incoming calls, assisting customer in whatever they need and coordinating with the other areas of the company.
KT Corporate Communication ConsultantCommunication Assistant
Jul. 2015 - Aug. 2017Buenos Aires Province, ArgentinaResponsibilities: design of content plan for social media, preparation and design of internal briefing sketches, collaboration in the written response to crisis situations, updating of the agenda and press and influencers database.
Support in the implementation of the communication plan and assistance in the preparation of corporate events
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