DynSenior Training Designer
Feb. 2012 - Apr. 2016Manchester, NHIn my previous role as a Senior Training Designer, I led the planning and execution of comprehensive eLearning and instructor-led training programs for both internal and external audiences, with a strong emphasis on cloud services, DNS, and various business disciplines. I worked closely with subject matter experts across departments to produce effective educational content, including authoring three proprietary course books on DNS, email, and internet intelligence. Additionally, I orchestrated and enhanced external training events, covering topics such as Amazon Web Services, Agile/SCRUM, and workplace conduct. I also conducted analyses of existing training methods to optimize learning outcomes and ensure compliance with industry standards. key contributions:
• Established robust employee education program, reaching over 500 employees across US, EMEA, and APAC regions.
• Secured $40K state grant to support advanced engineering training for more than 50 staff members.
• Reduced onboarding time for sales and engineering teams by 50%, from six months to three months.