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Work Background
ECI Design Solutions, LLCGeneral Manager
Sep. 2019United StatesIn my current role, I lead the development and delivery of comprehensive educational consulting and planning services tailored to meet the specific needs of employees across diverse sectors, including technology and medical industries. I design and implement engaging curricula and courses, focusing on key areas such as product knowledge, HR policies, leadership development, sales effectiveness, and engineering onboarding. Additionally, I create assessments, videos, and eLearning modules that facilitate effective learning and knowledge retention. I work closely with learning and development teams to ensure that all training initiatives align with company objectives and desired learner outcomes. Here are some of my key achievements: • Enhanced food manufacturing company's sustainability efforts visibility by 30% by developing targeted learning materials.
• Facilitated successful launch of $9B medical company's online learning program, contributing to its success and reach.
• Boosted Tech Company's online educational program revenue by 50% through strategic curriculum design and learner engagement.
OracleCurriculum Developer
Apr. 2016 - Sep. 2019Manchester, NHDuring my tenure as a Curriculum Developer, I managed the end-to-end curriculum development process for sales, marketing, and engineering teams, ensuring that training programs were tailored to meet both departmental needs and broader company objectives in cloud and edge services. I collaborated extensively with subject matter experts to design and deliver impactful training and enablement programs. Furthermore, I oversaw the editing, conversion, and administration of training videos and modules, ensuring their seamless distribution via the Learning Management System. I successfully executed a global webinar enablement program across the US and Europe, significantly enhancing the accessibility and reach of educational resources. In partnership with directors of sales enablement and engineering, I generated robust content and created detailed project design documentation to support global teams. Some of my key achievements are: • Produced comprehensive project design documentation, ensuring clarity and consistency across training programs.
• Expanded company's training reach and improved engagement through the development of global webinar program.
• Facilitated cross-departmental collaboration, resulting in cohesive and effective training strategies.
• Developed and maintained tailored training curriculums for four distinct departments, boosting skillset of over 300 employees.
• Led successful transformation of onboarding curriculum to a fully online platform that optimized process for 500 employees.
DynSenior Training Designer
Mar. 2012 - Apr. 2016Manchester, NHIn my previous role as a Senior Training Designer, I led the planning and execution of comprehensive eLearning and instructor-led training programs for both internal and external audiences, with a strong emphasis on cloud services, DNS, and various business disciplines. I worked closely with subject matter experts across departments to produce effective educational content, including authoring three proprietary course books on DNS, email, and internet intelligence. Additionally, I orchestrated and enhanced external training events, covering topics such as Amazon Web Services, Agile/SCRUM, and workplace conduct. I also conducted analyses of existing training methods to optimize learning outcomes and ensure compliance with industry standards. key contributions:
• Established robust employee education program, reaching over 500 employees across US, EMEA, and APAC regions.
• Secured $40K state grant to support advanced engineering training for more than 50 staff members.
• Reduced onboarding time for sales and engineering teams by 50%, from six months to three months.
Elliot HospitalEPIC Training Specialist
Jun. 2011 - Mar. 2012Manchester, NHIn my role as an EPIC Training Specialist, I provided comprehensive training on EPIC software to inpatient physicians and support staff, focusing on enhancing their proficiency in electronic medical record management. I developed a wide range of training materials, including eLearning modules, web-based job aids, and instructional videos, all designed to facilitate user adoption and mastery of the system. I coordinated with the Epic Sales and Support team to ensure the seamless onboarding of new health system employees and provided continuous support to existing staff at Elliot Hospital. Additionally, I identified emerging training needs and regularly updated materials to reflect the latest EPIC system features and healthcare compliance standards. Key achievements of this role are: • Decreased learning curve for new staff members by optimizing training process and incorporating interactive simulations.
• Generated 20+ instructional videos that improved learning retention and user engagement with the EPIC system.
• Ensured alignment with evolving industry practices and system upgrades by updating training content with IT and healthcare teams.
• Trained and guided over 100 healthcare professionals, increasing EPIC system utilization and efficiency.
• Created and maintained library of 50+ web-based job aids, which served as quick reference for staff and reduced on-the-job errors.
University Health SystemNeonatal/Perinatal eLearning Development and Training Coordinator
Jun. 2009 - Jun. 2011San Antonio, Texas AreaProvided outreach education to over 1,000 health care specialists including nurses, physicians, physician assistants and nurse practitioners. Created instructional/demonstrative videos on medical and transport procedures. Lead developer in the design and instruction for all eLearning projects within the neonatal, perinatal, and obstetrical areas. Responsible for maintaining intranet and internet webpages for these specialties. Working with fellow NICU staff to prepare several equipment training courses for transition to online learning format for general competency training. Examples include: Whole Body Cooling Protocol, (BrainZ) Bedside Brain Monitoring Device and Peripheral Arterial Line (PAL) Insertion. Assisted physicians and other nurses organize presentation and class content. Was responsible for maintaining SimNewB (infant simulator) for simulation lab purposes. Also a member of the neonatal/perinatal program for assisting mothers with fetal anomalies.
University Health SystemNeonatal/Pediatric Respiratory Therapist and Neonatal RT Transport Coordinator
Apr. 2002 - Jun. 2009San Antonio, Texas AreaAs a member, responsible for the transportation and of premature and critically-ill infants from surrounding area and rural hospitals by ambulance, helicopter, and airplane. As a coordinator, responsible for coordinating all aspects of a neonatal transport team including the maintenance of transport equipment, scheduling, training, in-servicing of equipment, communications, and outreach education for over 40 transport team members.
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