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Work Background
South Western Sydney Local Health DistrictProject Officer (HM3)
Apr. 2024Hybrid
NSW GovernmentProject Officer
Jan. 2023 - Feb. 2024Hybrid
BTProject Manager
Sep. 2021 - Dec. 2022Remote
BTAssistant Project Manager
Mar. 2020 - Sep. 2021Remote
BTAssociate SME
Dec. 2019 - Mar. 2020
BTBT Customer Relations Consultant
Mar. 2019 - Dec. 2019Barangaroo, New South Wales, Australia
SEPHORARetail Salesperson
Nov. 2018 - Mar. 2019Sydney, New South Wales, AustraliaI was employed as a casual at Sephora where I worked in assisting customers, achieving store KPI's all in a particularly busy time in Christmas. Coming into a new store and selling cosmetics rather than apparel and accessories was a challenge but my passion definitely helped me and attracted customers and made me much more comfortable at work. I was part of a huge team and worked with head pieces to communicate and motivate the team.
ZALA GroupCustomer Service Representative
Jan. 2018 - Aug. 2018Sydney, New South Wales, AustraliaI was a customer service representative for a small office but large, successful e commerce company. I adapted very quickly to converting my face to face customer service skills to online which made me well recognised in my group and was quickly asked to step up into management roles. I had experience with controlling warehouse stock through major warehouses such as IFS (USA), Invenco sending out online orders, refunding online orders, assessing returns, answering customer service emails, working with zendesk, addressing complaints, in charge of ZALA Instagram, discussing and sharing ideas for the business and more.
Bardot Pty LtdStore Manager
Jan. 2017 - May. 2020Parramatta, New South Wales, Australia
Bardot Pty LtdAssistant Manager
Jan. 2016 - Mar. 2020Parramatta, New South Wales, AustraliaAs ASM at Bardot's flagship store, I drove challenging KPI's in a team of 20 to provide exceptional numbers for the company and exceptional experiences for our customers. I had amazing experiences and relationships with my staff and my manager, I enjoyed both sides to my role, being a leader and actioning my customer service skills every day.
Bardot JuniorRetail Store Manager
Jan. 2015 - Mar. 2020I was a Store manager at Burwood Bardot Junior and was a leader for my team to achieve KPI's and budgets. I was in close communication with my area manager to action any operations in visual merchandise and follow any instructions that always intended to up skill the team and achieve budgets. I am passionate about motivating, upskilling and driving my team and always creating positive, fun and productive environments.
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