Requests
30
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Work Background
Bank of AmericaVice President; Business Support Manager
Jan. 2018 - Jun. 2020Managed a team of seven associates in the Bankruptcy and Estate Servicing Organization
Identified and socialized process enhancements, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress
Managed the Bankruptcy department’s operational loss process with a focus on minimizing loss and mitigating risk
Led operations staff with consulting and analysis services to support initiatives intended to achieve a breakthrough or incremental process improvement
Acted as the content and technical subject matter expert for key project initiatives
Training and Documentation: Adhere to existing process documentation standards and continually striving to improve the standards and quality of documents
Point of contact for Audit/Exam Management- Internal/External, OCC and CFPB in Bankruptcy Operations
Bank of AmericaBusiness Support Analyst
Aug. 2016 - Dec. 2017Provided day to day support to senior/executive management
Created and maintained Monthly Business Review for Executive Level audience
Provided analytical support in executing internal control discipline and operational excellence
Prepared documentation for tracking, monitoring, and escalation of risk-related issues to management
Oversaw the Bankruptcy department’s operational loss process with a focus on minimizing loss and mitigating risk
Led weekly operational loss meetings with legal, risk and compliance
Assisted teams outside bankruptcy with policy and procedure updates to include Bankruptcy processes
Dissuminated business plans and outcomes to stakeholders
Bank of AmericaBankruptcy Specialist Lead, Specialist I & II
Jan. 2011 - Jul. 2016Reviewed and resolved escalated Bankruptcy issues
Performed QA reviews of peers’ work to ensure accuracy and mitigate risk
Assisted with Bankruptcy related projects
Reviewed and validated Motion for Relief documents to be filed with the Bankruptcy court
Worked with internal and external counsel to resolve bank issues related to Bankruptcy
Conducted full account reviews based on bankruptcy law and noting bankruptcy status, recent activity in court docket, customer intent, in order to prevent financial loss to the company
Handled and maintain bankruptcy portfolios and matters as assigned while mitigating loss and legal risk for the company’s clients by accurately managing the bankruptcy process
Aided co-workers by answering their questions and providing a critical eye as needed to accurately read the system of record and convey the records to attorneys
dbi servicesAdministrative Office Manager
Jan. 2004 - Jan. 2011Simi Valley, California, United StatesAnswered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Managed filing system, entered data and completed other clerical tasks.
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