Toronto-Dominion BankCustomer Service Representative
Aug. 2009 - Mar. 2012Ottawa• Completing financial transactions such as deposits, withdrawals, bill payments and other account transactions for customers in an accurate and efficient manner
• Understanding and meeting the needs of customers by providing them with advice on appropriate products and services, and/or identifying sales opportunities and referring customers to internal Bank partners
• Trained on Secure Desk operations, along with opening and closing responsibilities, and in charge of shipping and receiving cash
• Creating a positive customer experience at every interaction and promoting ongoing improvement of the overall branch customer experience
• Ensuring customer problems are handled appropriately and escalating issues when necessary
• Knowledge of and compliance with Bank and industry codes of conduct and with securities laws and regulations