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Work Background
General Manager - Network Assurance
HCLTechGeneral Manager - Network Assurance
Nov. 2023 - Jan. 2025Organized and developed a cross functional team focused on turning ideas into solutions. Developed a central ideation portal to drive employee and customer engagement focusing on ways to improve using existing business challenges as well as forward looking for growth opportunities. Utilize data driven analysis to justify project ROI and solution prioritization. Integrating existing systems with off the shelf technologies to create simple answers to get the job done. Supported multiple complex enterprise network customers across geographic diverse support teams.
Associate Director
Verizon BusinessAssociate Director
Mar. 2022 - Nov. 2023Assoc Director of Network Assurance supporting CustomOps complex customers. Using data to drive automation and team improvements.
Sr Manager
Verizon BusinessSr Manager
Jan. 2019 - Mar. 2022Sr Operations Manager supporting flight ops and e-commerce platforms for a Verizon airline customer. Responsible for managing incident, change, engineering and deployment for the environment.
Sr Manager - Custom Operations
Verizon BusinessSr Manager - Custom Operations
Jan. 2019 - Mar. 2022
Supervisor - Network Operations / Client Service Assurance
VerizonSupervisor - Network Operations / Client Service Assurance
Sep. 2011 - Jan. 2019Supervise a multi-disciplined 24x7 support team consisting of multiple vendors, operating systems and applications delivering complex enterprise solutions. Primary point of contact for customer communication for day-to-day, project, and crisis related scenarios. Hire, train, and develop Network / Security / Firewall (NSF) engineers Application /Technologies/Vendors Supported: • Virtualization • Contact Center • UCS • Cisco • F5 • Fortinet • Genesys • NICE • Database • Windows Server • Linux
Lead Spec Eng - Network Security
VerizonLead Spec Eng - Network Security
Mar. 2011 - Sep. 2011Network Security Firewall engineer supporting incident and change activities. Responsible for overall ticket management for NSF team. Serve as technical escalation for Network/Security/Firewall staff. Primary point of contact during the transition of overall support of Vangent and CCHCS (CPHCS) from MNS to ISD support model. Systems Supported: • BlueCoat Proxy Webserver • F5 / Big IP Load Balancer • Juniper (various) • Cisco (various)
NOC Technician
Secure Mission SolutionsNOC Technician
Jan. 2009 - Jan. 2010Enterprise Level NOC Helpdesk / Network Support for DEA WAN Experience in a Government Enterprise IT Infrastructure supporting a new network, Dnet, the Drug Enforcement Administration’s network. Opened, Closed, Managed Trouble Tickets.

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