VerizonSupervisor - Network Operations / Client Service Assurance
Sep. 2011 - Jan. 2019Supervise a multi-disciplined 24x7 support team consisting of multiple vendors, operating systems and applications delivering complex enterprise solutions. Primary point of contact for customer communication for day-to-day, project, and crisis related scenarios. Hire, train, and develop Network / Security / Firewall (NSF) engineers Application /Technologies/Vendors Supported: • Virtualization
• Contact Center
• UCS
• Cisco
• F5
• Fortinet • Genesys
• NICE
• Database
• Windows Server
• Linux