Bureau Veritas GroupKey Account Manager
Mar. 2023Houston, Texas, United States● Cultivated and maintained strong relationships with enterprise-level clients, acting as a trusted advisor and primary point of contact across multiple communication channels, including in-person meetings, virtual platforms, and email. ● Proactively identified client goals and challenges, leveraging insights to deliver customized solutions that enhanced client satisfaction and achieved measurable business outcomes. ● Streamlined communication between clients and cross-functional teams, ensuring timely resolution of inquiries, concerns, and project deliverables. ● Collaborated with sales teams to manage client onboarding, ensuring seamless transitions and fostering long-term retention through proactive engagement. ● Managed audit scheduling and project workflows to align with client-specific requirements, ensuring compliance and operational excellence. ● Partnered with internal stakeholders to verify and maintain data integrity, ensuring all client and contract details were accurately reflected in company systems. ● Provided actionable feedback for process optimization, contributing to improved efficiency and customer experience. ● Delivered data-driven insights and prepared impactful reports and presentations using MS Office tools to support client meetings and strategic discussions.