QVCManager of Studio & Guest Operations
Sep. 2007 - Jul. 2011Oversaw functions of 45 employees, stylists and contractors, with emphasis on studio services and management. Led culinary style operations team supporting $500M culinary business, including financial reporting, personnel management, and process development. Managed Studio Operations Center Team responsible for assisting all on-air guests, vendors, and program hosts. - Drove internal customer service initiatives that ensured effective support for 25K client interactions. - Managed $3M operating / capital budget and maintained scheduling / maintenance responsibility for broadcasting van fleet, reducing transportation costs by 25%. - Partnered with IT, production managers, and end users, purchasing and executing studio scheduling system that increased departmental visibility and efficiency. - Launched profit and loss (P&L) accounting system for culinary style department, increasing revenue streams by up to 75% while enhancing operational support more than 100%. - Initiated learning and team-centric environment by encouraging departmental off sites, knowledge shares and one-on-one coaching.