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Work Background
LifeCheqSenior Product Manager
Feb. 2022Remote
Union54 (YC S21)Head of Product
Oct. 2019 - Feb. 2022ZambiaStrategic planning of business growth objectives | Market sizing | Competitive Analysis | Develop product strategy | Product roadmap | Customer research | Customer persona mapping | Customer journey mapping | Sales funnel optimization | Cross-functional team management | Product requirement documentation | Minimum viable product rollout | Product prototyping | Facilitate business outcomes |
iKhokhaHead of Data and Analytics
Oct. 2018 - Oct. 2019Umhlanga, South AfricaStrategic planning of business growth objectives | Unlock
business growth leveraging data | Implement and drive data
adoption & data decision making across all business functions |
Measure & adapt business functions for optimal outcomes |
Agile Data governance| Oversee business
iKhokhaHead of Projects
Mar. 2017 - Sep. 2018Umhlanga, South AfricaProject planning & scoping | Manage project stakeholders
(ABSA, Massmart, POSTER) | Allocate & manage project resources|
Oversee internal product initiation, specification, design &
rollout| Manage project issues and risks
iKhokhaSr Business Analyst/Project Manager
Jun. 2015 - May. 2017Umhlanga, South AfricaCreate business requirement specifications (Shoprite,
Massmart, Masterpass| Retail Capital) | Create functional
requirement specifications (QR payments, Cash Advance,
Offsite Payments, Products & Staff, Merchant Payment
Architecture, Merchant Profile & Analytics) | Oversee API
Integrations | Oversee API/SDK Integrations (Android|IOS|Web);
Internal Financial reporting & review
iKhokhaProject Manager/Business Systems Analyst
May. 2014 - May. 2015KZNWrite FRS and BRS (for change requests on current internal systems and new applications) | Business turnover/profit/pricing/settlement calculations | Business reporting reconciliation and calculations | Process flow analysis and restructuring | Application analysis and design | Write test cases | Product regression testing pre- project sign-off | Risk/Impact analysis | Co-ordinate and run JAD sessions with developers, stakeholders and clients
Facilitate sprint planning | Facilitate sprint retrospective | Facilitate sprint review | Align on project objectives and priorities (directors, internal/external stakeholders, dev team) | Facilitate the definition of project scope, goals and deliverables
Assemble and coordinate project staff | Manage project resource allocation | Project billing | Provide direction and support to project team
Quality assurance | Implement and manage project changes and interventions to achieve project outputs
Communicate organisation's & client’s expectations | Providing advice to 3rd parties on impact & management of new projects/products (Sales Manager, Operations Manager, Marketing Manager, Directors )
Work Closely with: Operations Manager | Sales Manager | Support Manager | Marketing Manager | Technical Director | Managing Director | Marketing Director
Resolution/Escalation of: Project misunderstandings/ miscommunication | Operational issues | Process flow issues and improvements | Transaction settlement issues to partnering banks when less experienced employees are unsuccessful/need assistance | Training to all different divisions on product i, internal processes and system functionality where required
Account Management UTI General process improvements System integrated solutions for automation of processes Problem analysis and resolution
Zero1Junior Business Analyst
Oct. 2012 - May. 2014Development of business requirements specification.
Modeling requirements using practice BA techniques.
Assist with project execution.
Application analysis and design.
Contribute to testing and communicate defects where applicable.
Contribute to the Application Optimisation Program indicating tasks, timelines and responsibilities.
Engage with stakeholders from Zero1 business or customers to document and model the requirements for the application.
Hilton Alexander (pty) LtdFinancial Advisor
Jan. 2012 - Oct. 2012AT Hilton Alexander I was an independent financial advisor and was operating under the supervision of the Principal of Hilton Alexander Financial Services (Pty) Ltd. I provided clients with appropriate advice and service on Wealth Protection and Wealth Creation, Conducted Financial Needs Analysis, Insured that all procedures is FAIS (Financial Advisor and Intermediary Services Act) compliant and sourced new clientele. I have experience in providing advice and service on Retirement Planning, Insurance Planning, Life Assurance, Business Assurance and Investment Planning.
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