iKhokhaProject Manager/Business Systems Analyst
May. 2014 - May. 2015KZNWrite FRS and BRS (for change requests on current internal systems and new applications) | Business turnover/profit/pricing/settlement calculations | Business reporting reconciliation and calculations | Process flow analysis and restructuring | Application analysis and design | Write test cases | Product regression testing pre- project sign-off | Risk/Impact analysis | Co-ordinate and run JAD sessions with developers, stakeholders and clients
Facilitate sprint planning | Facilitate sprint retrospective | Facilitate sprint review | Align on project objectives and priorities (directors, internal/external stakeholders, dev team) | Facilitate the definition of project scope, goals and deliverables
Assemble and coordinate project staff | Manage project resource allocation | Project billing | Provide direction and support to project team
Quality assurance | Implement and manage project changes and interventions to achieve project outputs
Communicate organisation's & clientโs expectations | Providing advice to 3rd parties on impact & management of new projects/products (Sales Manager, Operations Manager, Marketing Manager, Directors )
Work Closely with: Operations Manager | Sales Manager | Support Manager | Marketing Manager | Technical Director | Managing Director | Marketing Director
Resolution/Escalation of: Project misunderstandings/ miscommunication | Operational issues | Process flow issues and improvements | Transaction settlement issues to partnering banks when less experienced employees are unsuccessful/need assistance | Training to all different divisions on product i, internal processes and system functionality where required
Account Management UTI ๏ญ General process improvements ๏ญ System integrated solutions for automation of processes ๏ญ Problem analysis and resolution