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Work Background
The Reach For Me NetworkManager of Program Delivery
Sep. 2022As a key team member at Reach for Me, an online network supporting caregivers of special-needs individuals, I am instrumental in delivering content and programs designed to enhance the quality of life for our members. My responsibilities include organizing and executing Caring For The Caregiver Support Group events, ensuring impactful content creation for Meta and LinkedIn to boost engagement and expand our reach. I work closely with production companies to manage video content for our website and promotional platforms. Additionally, I support the Founder/CEO with the production of our weekly Care Cast Podcasts and oversee web design and development to ensure a seamless user experience. My role is pivotal in implementing innovative social media strategies, significantly growing our digital footprint and strengthening community connections.
ProtolabsInstructional Design Specialist
Aug. 2019 - Jan. 2023Maple Plain, MNOversee the development and updating of training content by conducting needs analyses, choosing suitable delivery mediums, and managing pilot programs, revisions, and rollouts. Collaborate closely with internal teams and external vendors to design, develop, and implement effective training solutions and support materials. Maintain and enhance training materials through a structured revision process. Partner with Subject Matter Experts and internal departments to support organizational training initiatives and ensure content relevance and impact.
UberDriver
Oct. 2015 - Mar. 2023Greater Minneapolis-St. Paul AreaExperienced Uber driver dedicated to providing top-tier customer service, ensuring passenger satisfaction on every trip. Respond promptly to ride requests via mobile app, efficiently transporting passengers to their destinations for a fee. Expertly navigate diverse routes using GPS systems to optimize pick-up and drop-off efficiency. Employ excellent communication skills to create a welcoming and enjoyable ride experience for all passengers
Proto LabsManufacturing Training Specialist
Jun. 2015 - Aug. 2019Plymouth, MNDevelop and manage training programs for operations personnel, collaborating with department trainers, area managers, and supervisors to deliver, certify, and document comprehensive training. Lead the transformation of traditional classroom training into eLearning modules, enhancing accessibility and engagement. Oversee the creation of user-focused work instructions and training materials, continuously updating them to align with operational changes. Implement consistent documentation practices and ensure regular reviews and updates of work instructions and training materials across all operational areas. Coordinate and facilitate technical training sessions for both new hires and existing staff, ensuring effective onboarding and continuous skill development.
Proto LabsManufacturing Documentation Specialist
Jun. 2013 - Jun. 2015Maple Plain, MNOversee and optimize production processes to enhance quality and productivity. Utilize logic and reasoning to assess and improve written processes and training materials in alignment with Proto Labs and department standards. Collaborate with engineers and technical leads to develop and maintain Work Instructions and other training resources. Regularly audit employee compliance with process and safety protocols, and lead internal audits to support ISO-9001 activities.
Proto LabsManufacturing Process Technician
Jan. 2010 - Jun. 2013Maple Plain, MNAct as the primary liaison between Customer Service Engineering and manufacturing, translating customer issues into actionable improvements for production processes. Assess and ensure the quality of outputs from molding operations, making critical decisions on product acceptability. Utilize advanced statistical analysis and experimental design to identify and resolve quality issues. Lead internal audits to maintain ISO-9001 compliance and provide expert advice and training to technicians. Troubleshoot equipment issues and assist engineers with prototyping and process enhancements. Proficiently modify and adjust floor plans using AutoCAD as required.
Proto LabsTechnical Advisor
Jun. 2009 - Jan. 2010Maple Plain, MNProvide advanced technical support by addressing complex inquiries and issues related to quality, technical processes, and materials. Actively participate in the quoting process, guiding customers through Protomold’s proprietary methods and advising on part redesigns to align with production capabilities. Offer telephone support for issues concerning resin, moldability, and part design, collaborating with production staff to analyze and resolve mold or part problems. Additionally, contribute to continuous improvement initiatives and perform occasional quality control inspections of manufactured parts.
Proto LabsCNC Milling Operator
Jan. 2009 - Jun. 2009Maple Plain, MNEfficiently operate and maintain various machining centers, including loading stock, machined molds, and required tools as per the scheduled jobs on the intranet database. Skilled in using plate beveller to remove sharp edges and assembling tools with precision to ensure optimal fit and functionality. Responsible for the routine cleaning and maintenance of machining and EDM equipment, including chip removal, coolant replenishment, and fluid level inspections. Actively inspect machined components for accuracy and provide critical feedback to R&D and management on tool breakage and other machining issues. Proficient in data entry related to operational and machine status into the database and experienced in setting up milling machines and operating various power tools.
Proto LabsLead Build Technician
Aug. 2005 - Jun. 2009Maple Plain, MNRecognized as the go-to expert for resolving technical issues, providing immediate guidance and corrective actions to ensure safety and optimal performance among area employees. Proactively address potential disciplinary matters, alerting supervisors as necessary. Entrusted with assigning work priorities in line with management directives. Actively contribute to process improvement initiatives and provide valuable input for employee performance reviews. Experienced in international settings, having traveled to Japan to train build technicians
Proto LabsBuild Technician
Sep. 2004 - Jun. 2009Maple Plain, MNSpecialized in injection molding process techniques, exhibiting comprehensive skills in mold preparation from basic to advanced levels, including deburring, drilling, grinding, and polishing to SPI C1-A2 finishes. Demonstrated proficiency in mold assembly and adept at enhancing mold functionality through intermediate skills such as contouring ejector pins, adding parting line vents, and crafting custom components like Z pullers and keys. Advanced capabilities extend to precise calibration of pin cutters, installation of support pillars, and integration of specialized pins into molds. Committed to continual improvement of both personal skills and injection molding processes
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