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Work Background
Yusen LogisticsGlobal Key Account Director
Sep. 2023Seattle, Washington, United States
DHL Global ForwardingHead of Customer Care Center
Mar. 2022 - Aug. 2023United States
Kuehne+NagelDirector, Aerospace OKAMs
Apr. 2021 - Mar. 2022Seattle, Washington, United States
Kuehne + NagelGlobal Operational Key Account Manager
Aug. 2019 - Apr. 2021Seattle, WashingtonAligns global logistics needs of clients with organizational capabilities. Establishes standard operating procedures and trains global operations teams on best practices, while on-boarding clients and working with them to set common vision and goals. Develops new business propositions by analyzing existing operational capabilities and client relationships, including cost savings programs. Ascertains metrics for performance and key milestones along the supply line and manages financial performance to align stakeholders.
Kuehne+NagelNational Operational Key Account Manager - Aerospace
Oct. 2015 - Aug. 2019Seattle, Washington
Kuehne+NagelAviation Air Import/Export Specialist
Sep. 2011 - Oct. 2015greater los angeles area
US Census BureauField Operations Supervisor
Dec. 2009 - Aug. 2010Promoted from Recruiting Assistant to supervise 8 crew leaders and 80-144 team members. Conducted training sessions for field operations team, submitted requests for replacement workers to maintain an uninterrupted workflow, and monitored staff performance. Arranged and conducted census employment testing sessions for various positions, scored tests, and reviewed application materials for completeness and accuracy. Met with government officials, business leaders, employment agencies, media outlets, and community organizations to promote census employment opportunities. Gained buy-in and support from local organizations to donate space for census testing and training sessions, ensuring locations met specific requirements.
Association Management SolutionsOperations and Office Manager
Jun. 2007 - Mar. 2009Handled the day-to-day operations for the office, including HR and accounting duties. Collaborated with CEOs and CFOs of associations on budget matters and maintained financial records for 11 technology associations. Provided guidance to owners of the firm on HR requirements, trained accounting staff on multiple managed forums, and responded to RFPs to gain new association clients. Designed, implemented, and updated policies to improve operational efficiency.
The Hertz CorporationCustomer Service and Fleet Manager
Dec. 2005 - Jun. 2007Oversaw day-to-day operations, ensuring superb client and employee experience. Supervised upwards of 150 unionized transportation associates, training new employees, as well as motivating and guiding teams on selling optional services. Forecasted weekly vehicle needs and managed vehicle procurement, while engaging in Lean process improvement best practices. Resolved customer issues, ordered fuel shipments, monitored production line for quick vehicle turn-around, and managed union shift bids.
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