JuiceCustomer Success Manager
Jul. 2019 - May. 2022Mexico, Mexico CityClient Onboarding & Relationship Management: Guided new clients through the onboarding process, ensuring a smooth transition and seamless integration with our services.
Customer Support & Retention: Acted as the primary point of contact for clients, addressing concerns, resolving issues, and fostering long-term relationships to maximize retention.
Data Analysis & Performance Optimization: Monitored key performance metrics, identified areas for improvement, and provided strategic insights to enhance customer experience.
Cross-functional Collaboration: Worked closely with sales, product, and marketing teams to align customer needs with business objectives and improve service offerings.
Training & Upselling: Provided training sessions to customers on best practices, introduced new features, and identified upsell opportunities to drive business growth.