Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Customer Experience Coordinator
BluegroundCustomer Experience Coordinator
Jun. 2023 - Jun. 2024Mexico, Mexico CityLed a customer success team, improving response times and increasing client satisfaction scores by 30%. Developed a streamlined issue resolution system, reducing escalations by 40%. Created customer feedback loops to enhance service quality and identify areas for operational improvement. Implemented CRM tracking enhancements, increasing customer retention and repeat business by 20%. Managed onboarding for new clients, ensuring a seamless integration and minimizing churn. Key Achievement: Developed a customer service SOP guide that standardized procedures, improving efficiency across the team
Executive Assitant / Content Marketing
GestakExecutive Assitant / Content Marketing
Feb. 2021 - Feb. 2025Spain100% English 100& Remote (Working from Mexico) Managed the CEO’s complex schedule, prioritizing meetings, travel, and key business engagements, reducing scheduling conflicts by 30%. Developed and maintained automated workflows in HubSpot, improving lead tracking and operational efficiency. Coordinated end-to-end video production processes, ensuring smooth communication between creative teams and stakeholders. Oversaw content marketing strategies, managing multimedia campaigns that increased audience engagement by 37%. Implemented a structured documentation system for production workflows, reducing project turnaround time by 25%. Key Achievement: Designed an automated email system in HubSpot that increased lead conversion by 30%.
Customer Success Manager
JuiceCustomer Success Manager
Jul. 2019 - May. 2022Mexico, Mexico CityClient Onboarding & Relationship Management: Guided new clients through the onboarding process, ensuring a smooth transition and seamless integration with our services. Customer Support & Retention: Acted as the primary point of contact for clients, addressing concerns, resolving issues, and fostering long-term relationships to maximize retention. Data Analysis & Performance Optimization: Monitored key performance metrics, identified areas for improvement, and provided strategic insights to enhance customer experience. Cross-functional Collaboration: Worked closely with sales, product, and marketing teams to align customer needs with business objectives and improve service offerings. Training & Upselling: Provided training sessions to customers on best practices, introduced new features, and identified upsell opportunities to drive business growth.
Customer Experience Specialist / Technical support tier 1
TTECCustomer Experience Specialist / Technical support tier 1
Mar. 2017 - Jan. 2019Mexico, Mexico CityFirst-line Technical Support: Assisted customers with troubleshooting technical issues, providing clear and effective solutions to ensure minimal downtime. Customer Inquiry Management: Responded to customer queries via email, chat, and phone, delivering prompt and professional assistance. Issue Escalation & Collaboration: Escalated complex issues to Tier 2 or relevant departments while maintaining clear communication with customers. Knowledge Base & Documentation: Contributed to the creation and maintenance of support articles, FAQs, and troubleshooting guides to enhance self-service options. Customer Satisfaction & Retention: Ensured a positive customer experience by actively listening to concerns, providing empathetic support, and following up on unresolved issues.
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Rodrigo on Intch
Assistant
469350 people
19
Sr. Graphic Designer / Creative Manager
20
Product Compliance Specialist @ IKEA
16
Atención al cliente y soporte técnico virtual bilingüe (inglés-español) / Especialista en entrada de datos
AssistantOffice Administrator
94998 people
16
Atención al cliente y soporte técnico virtual bilingüe (inglés-español) / Especialista en entrada de datos
15
Subjefe de Departamento de Sistemas @ ISSSTE
15
Freelance