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Work Background
American Honda Finance CorporationDealer Relations Manager
Jan. 2023Alpharetta, Georgia, United States
American Honda Finance CorporationSenior Analyst, Sales and Marketing
Feb. 2022 - Jan. 2023Torrance, California, United StatesRetail Rate and Program Management, supporting both auto and motorcycle dealers.
American Honda Finance CorporationBusiness Analyst
Sep. 2020 - Feb. 2022Pricing Analyst - Risk Department
American Honda Finance CorporationCustomer Account Supervisor
Apr. 2020 - Sep. 2020Alpharetta, Georgia, United States
American Honda Finance CorporationCustomer Service Supervisor
Jan. 2019 - Apr. 2020Alpharetta, Georgia
American Honda Finance CorporationCredit Analyst
Jan. 2018 - Jan. 2019Alpharetta, GAReviewed credit applications and determined whether the applicant was a good candidate for credit. Ensured all applicants provided true and accurate information. Made quick but informed decisions to extend credit. Creates relationships with motorcycle and auto dealers.
American Honda Finance CorporationLEAD
Aug. 2017 - Jan. 2018Leadership development program which allowed me to learn about the many facets of the organization. Fast paced program with rotations through Corporate, the National Service Center, and then department rotations at the National Motorcycle and Powersports office.
American Honda Finance CorporationTeam Lead Customer Accounts
Mar. 2017 - Aug. 2017Managed a caseload of late stage delinquent accounts in order to mitigate losses. Coached representatives on acceptable case follow up, phone skills, as well as collection tools in order to enhance their performance within the collections department.
American Honda Finance CorporationSenior Customer Accounts Representative
Mar. 2015 - Mar. 2017Managed a caseload of mid-stage delinquent accounts. Assisted customers with payment arrangements and extensions as needed in order to help them bring their account up to date. Also managed deficiency balances for total loss, informing customers of their balance due, their options, and what arrangements can be made to settle their remaining balance.
American Honda Finance CorporationCustomer Account Representative
Oct. 2014 - Mar. 2015Worked in the recovery department to assist customer post repossession. Provided options to get their vehicle back, by either paying the full balance of the loan or bringing it up to date. Processed state required post-repossession notices within the appropriate time frame. Processed post-sale notices informing the customer of how much the vehicle was sold for and what, if any, balance remains due on the loan after the sale of the vehicle.
American Honda Finance CorporationCustomer Service Representative
Jan. 2014 - Oct. 2014
Johnson & Hill Staffing Services, IncCustomer Accounts Representative
Jun. 2012 - Jan. 2014
CONNECTIONS After School ProgramEnrichment Instructor/Intern
Jan. 2011 - May. 2012
White Hut, Inc.Assistant Manager
Jan. 2006 - Jan. 2012
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