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Work Background
LumiveroIT Manager
Sep. 2022 - Feb. 2025Denver, Colorado, United StatesPalisade Company has joined with 2 other companies to become Lumivero. • Oversaw the successful integration of multiple acquisitions, resulting in company growth from 65 to 310 employees. Led cross-functional teams in consolidating IT systems and infrastructure, ensuring seamless user onboarding and minimal operational disruption.
• Led the implementation of Okta, achieving SOC2 compliance and leveraging its security and user provisioning automation. Collaborated with vendors and multiple departments to integrate Okta across various applications.
• Identified and implemented an international vendor solution for equipment acquisition and deployment; and leveraged Intune for automated deployment, minimizing manual intervention.
• Directed major IT projects, including the migration from Active Directory to Azure AD, deployment of endpoint security protection, implementation of MFA, Single Sign-On, and server migration to AWS and Azure.
• Consolidated phone services into a unified global solution, saving the company over $40,000 annually.
• Developed and enforced comprehensive IT policies and standards; including security policies to meet GDPR, HIPAA regulations and moving the company to SOC2 compliance. As well as, hardware standardization, device refresh schedule, BYOD policies, and acceptable use guidelines.
• Significantly improved IT helpdesk efficiency, end user satisfaction and system administrator performance by implementing Atlassian Service Desk and Confluence for issue tracking and documentation. Introduced KPI and CSAT protocols further increasing user satisfaction.
PalisadeIT Manager
Apr. 2019 - Sep. 2022Ithaca, New York, United States• Overseen all areas (software, server, infrastructure) for a company of 70 employees users throughout the world
• Designed, coordinated the implementation of various projects including AD migration to Azure AD, endpoint security protection, MFA, Single Sign-on, migration of external facing servers to AWS, consolidation of various phone services/systems into a unified global solution saving the company over $20,000 per year
• Created several IT policies, including standardizing workstation, server and networking equipment as well as an upgrade schedule, cell phone and acceptable use policies, as well as, implementing an internal helpdesk ticketing and knowledge base system
ICSOnboarding Engineer
Mar. 2018 - Mar. 2019Endicott, NY
ICSSystems Engineer, Level 2
Feb. 2017 - Mar. 2018Endicott, NY
The Computing CenterNetwork Engineer
Aug. 2016 - Dec. 2016Ithaca, New York Area• Provide excellent IT services for approximately a dozen customers from consultation, design, implementation, and support. • Overseen successful complete network overhauls involving new workstations, servers, network infrastructure and migration to a hybrid cloud.
• Troubleshoot complex problems including failed Hyper-V implementations, and random wide area network outages.
Doron Precision SystemsSystems Administrator
Jan. 2011 - Feb. 2016• recommend, design, implement, maintain, and support of ALL computers, switches, servers, WAN/LAN services
• train and document all processes of user’s daily functions on company software and systems
• key player in initiating and implementation of company wide VSM (Value Stream Mapping) and 5S of all systems and processes
Diamond VisionicsIT Specialist
Aug. 2000 - Dec. 2008• researched, designed, and implemented various network systems including migration to Exchange 2000 email and an Active Directory environment, migration from Exchange 2000 to Scalix email system running on SUSE Enteprise Server, D2D2T backup system (MS DPM and Amanda Backup, 12TB DAS imagery storage • researched and implemented telecommunications switchover from POTS/DSL to dual T1 with shared VoIP
• researched, migrated and administrated engineering team’s version tracking system from MS Visual SourceSafe to Opensource SVN (SubVersion)
• install and administrated SugarCRM and Mantis Bugtracker
• researched to company phone system from a Vodavi PBX to a 3CX custom iPBX
Upstate Medicare Division/HealthNOWSystems Analyst
Apr. 1999 - Jul. 2001• researched, implemented and maintained network and PC hardware/software for both the Medicare and private sides of the business
• technical lead for the research, installation, maintenance of Checkpoint Firewall on a Solaris 11 server
• site technical lead for changeover to Cisco managed network routers and switches
• coordinated the information systems team to transition the IT department of a newly-purchased business into our current infrastructure • researched and deployed first HIPAA-compliant hybrid BBS/SFTP system for physician claims
Interim Technology (Niagara-Mohawk)NT/Novell Systems Administrator
Jan. 1999 - Dec. 1999• provided server administration, backup and maintenance for both the Windows NT and Novell networks
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