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Work Background
UP by Rima HilalFounder of UP by Rima Hilal
Feb. 2024UP is a transformative company dedicated to uplifting, upgrading, and upskilling individuals and professionals to overcome life challenges and unlock their full potential. I provide different types of mentoring services that suit each individual's and company's needs and preferences, Born out of a passion for elevating lives, UP reflects a culmination of personal experiences and evidence-based findings that I gained from various accreditations. Through UP, individuals become their best selves, achieving their goals by learning techniques and integrating practical tools into their daily routines.
Below are my assets that help you in your transformative journey:
- Young People Mental Health and Wellbeing Graduate
- Mindfulness-Based Cognitive Coach
- HeartMath Personal Resilience Mentor
- Life and Executive Coach
- Meditation Teacher
- MBTI Practitioner
Chalhoub GroupRegional Training and CX Manager
Nov. 2022Dubai, United Arab Emirates
AmazonLearning Area Manager
Apr. 2022 - Jul. 2022Dubai, United Arab Emirates
Change Management GroupSenior Training Consultant
Jul. 2020 - Feb. 2022UAEAreas of Expertise:
- Training Strategy
- Training Plan
- Training Needs Analysis
- Training Material Design
- Training Delivery (Topics: Customer Service, Selling Techniques, Handling Customer Complaints, Luxury Service, Emotional Intelligence, Train The Trainer, Team Building, Employee Wellbeing, Communication Skills, Presentation Skills, Assertiveness Skills, Time Management, Stress Management, Supervisory Skills)
- Design of Assessment Centres
- Competency Mapping and Creation of PDPs (Certified L&D Manager)
- Career Progression
- Psychometric Testing
- Individual Coaching on self awareness and understanding others to build high performance teams (MBTI practice)
- Team Coaching
Self EmployedBilingual Freelance Training and Development Consultant
Aug. 2019 - May. 2020Middle EastProjects:
- Nov 2019- May 2020: Team Leader on the Graduate Training Program with Abu Dhabi Power Corporation
- 2019: Luxury Service workshop for a local fashion chain in Beirut Areas of Expertise:
- Individual Coaching on self awareness and understanding others to build high performance teams (MBTI practice)
- Team Coaching
Chalhoub Group - Carolina HerreraRegional Training Manager
Aug. 2018 - Jun. 2019middle east- Look after the CH team in the Middle East region for their training and development needs
- Customize training content to meet local market needs
- Coach front liners in order to elevate the level of the client journey in stores
- Elevate the level of expertise when it comes to fashion and textiles
- Liaise closely with the retail and commercial team members on the development of the sales team
L'OréalRegional Training Manager (Giorgio Armani, Ralph lauren, Viktor&Rolf, Diesel)
Apr. 2014 - Apr. 2018Job Description:
- Manage and develop a team of regional and local trainers - Define training objectives and strategy derived from the global strategy
- Plan the education programs and measure their ROIs
- Set the strategy for the commission scheme and the reward system - Analyze sales reports and individual performance in order to create an action plan per POS
- Create a succession plan and career path for front liners - Train on product novelties, luxury selling, customer service and selling techniques in the GCC
- Evaluate, coach, and develop employees
- Run assessment centers for the recruitment of potential candidates
- Maintain training budget
- Liaise with the marketing and commercial teams for product launches
- Design and deliver integration programs
Azadea GroupSenior Training And Development Specialist
Dec. 2012 - Apr. 2014DubaiJob Description:
-Training Needs Analysis -Alignment of the training offerings with the company strategy -Design of training interventions (To name a few: Communication Skills, Situational Leadership, Customer Service, Stress Management, Conflict Resolution etc…)
-Facilitation of “Train the Trainer” workshop for shop managers and assistant managers
-Delivery of training sessions (to support the development of 3,500 employees in the UAE)
-Developing colleagues using Personality Indicators (MBTI and Insights Discovery) -Liaising with the Performance Management team to implement PDPs
-Assessment of the emerging and seasonal business needs and changing the training courses offered accordingly
-Creating Analytical/statistical reports related to training needs and sessions
Petrofac - SharjahOrganization Development Coordinator
Feb. 2011 - Apr. 2012Job Description:
Restructuring of training plans
Restructuring of the Graduate Programme
Designing training course content
Training Needs Analysis
Coordinating training sessions
Facilitating training sessions (opening and wrap ups)
Putting together PDPs Liaising with vendors
Processing of payments (POs and Invoices)
Collecting participants' feedback
Talent Management Succession Planning
PetrofacGraduate Coordinator
Apr. 2010 - Feb. 2011Job Description:
- Interviewing and recruiting fresh graduates
- Traveling on recruitment trips and attending career fairs in Lebanon, Jordan, Syria, Kazakhstan…
- Identifying the training needs, developing the required training programs, and following up on the feedback of the training sessions
- Visiting construction sites to execute training sessions and follow up on the needs of graduates/postgraduates located there
- Networking with head of departments, managers, and project directors to allocate graduates/postgraduates to the right opportunities
- Carrying out performance appraisals and evaluations
- Carrying out the talent management and mentoring scheme of graduates/postgraduates
- Generating reports and data analysis regarding the demographics of graduates/postgraduates, their future potential and succession planning
ZawyaResearch Analyst
Jan. 2009 - Mar. 2010- Networking with professionals interested in the real estate and infrastructure sectors in the MENA region
- Creating a business plan for the real estate mini-team
- Innovating new ways to interact with members
- Writing newsletters, sector and country reports
- Attending real estate conferences - Replying to members’ requests regarding real estate and infrastructure projects
- Training new employees in the projects department
Zawya - BeirutResearch Associate
Nov. 2007 - Jan. 2009Job Description:
Researching construction related projects in the MENA region, focusing on energy related (oil & gas, power & utilities), real estate and infrastructure projects (400+ projects).
Maintaining and updating the projects database
Writing sector and country reports
Developing a contact network of 250+ construction industry specialists in the MENA Region
Replying to member's requests regarding real estate and infrastructure requests
Lebanese American UniversityAssistant in the Business School
Sep. 2005 - Jun. 2007
LAU, Business SchoolGraduate Assistant
Sep. 2005 - Jun. 2007Spring 2004: Worked as a marketing consultant for "Siyana Auto Service", prepared a complete marketing and advertising plan, and planned for the opening of the second branch.
BBAC - HammanaTrainee
Apr. 2001 - Jan. 2002Counter Clerk, handled daily banking operations
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