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Network Power<100 people
Roles
🗿100%
HR
💬100%
Customer Service
🌐100%
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Work Background
Care Advocate
Med TechCare Advocate
Nov. 2022 - Feb. 2025
Senior Library Assistant
Regis UniversitySenior Library Assistant
Aug. 2014 - Nov. 2022Denver, Colorado, United States• Evaluate and process reserves and resource sharing requests; conducts bibliographic verification/database searching; photocopies, scan/download articles; order materials not owned by Regis; send materials to patrons. • Screen and answer or refer inquiries, in person and over email, chat, and the telephone, as appropriate. • Maintain rapport with faculty and students, particularly those with complex information needs, and develop procedures unique to every faculty member • Instruct patrons on locating books, periodicals, and government documents using the library catalog. • Assist with the recruitment, training and supervision of student assistants • Shelf, shift, and audit books, newspapers and periodicals, and maintain orderliness of library. • Ensure patron safety by identifying emergency situations, notifying authorities/patrons, clearing the building as necessary. • Monitor alarm systems for library collections and building security, communicate with security personnel when necessary. • Curate, design, and implement monthly book displays, including all graphic design for display • Responsible for all graphic design for marketing, internal student outreach, public/internal events, library information • Work remote 1 day per week
Administrative Coordinator
The Center for Legal StudiesAdministrative Coordinator
Jan. 2013 - Dec. 2014Golden, COProvided guidance and customer service to potential students via mail, phone, and email Provided customer support for online student portal Book order fulfillment and shipping, inventory Liaison for incarcerated students Kept records of financial transactions using Quickbooks Assisted Marketing Director in researching and reporting on opportunities for expansion General office management duties, including organizing mail room, stocking, etc.
Women's Advocate (Relief)
Family TreeWomen's Advocate (Relief)
Jun. 2011 - Dec. 2013Jefferson County, COWorked with people of diverse backgrounds and with many different needs Extensive knowledge of domestic violence, poverty, and related issues Maintained high level of confidentiality Counseled domestic violence survivors on life skills, social services, and self-care
Intern
Family TreeIntern
Sep. 2010 - Apr. 2011Helping staff advocate for clients and their children Assisting with child care when necessary Worked with people of diverse backgrounds and with many different needs Extensive knowledge of domestic violence, poverty, and related issues
Parenting Time Supervisor
Karlis Family CenterParenting Time Supervisor
Feb. 2010 - Aug. 2010Supervised court-ordered parenting time Worked with children of all ages Took detailed notes on parents' and children's actions, words Learned about legal and parenting aspects of domestic violence
Interviewer/Research Assistant
Strategic Programs, Inc.Interviewer/Research Assistant
Jan. 2010 - Dec. 2013Denver, COPeopleElement was Strategic Programs when I worked there. Conducting one-on-one exit interviews via phone for healthcare, trucking, and financial service industries. Following complex procedures and simplifying complex data. Data entry, data collection, mail preparation, quality control, scheduling/tasks for data collection department. Support for research and data collection departments.
Customer service
PetSmartCustomer service
Aug. 2009 - Jun. 2010Cashier, POS, some safe-handling Cleaning, stocking, organizing store Detailed knowledge about care, health, and feeding of all pets (cats, dogs, fish, small animals) Extensive product knowledge and detailed knowledge of the store
Fundraiser/Trainer
Telefund IncFundraiser/Trainer
May. 2008 - Jan. 2009Fast-paced call center environment Interacted with dozens of people each day via phone Spoke to supporters of political and charitable organizations and solicited donations Trained approximately three new callers every week Volunteer, Planned Parenthood of the Rocky Mountains
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