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Network Power<100 people
Roles
🗿100%
HR
💬100%
Customer Service
🌐100%
Translator
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Work Background
Med TechCare Advocate
Nov. 2022 - Mar. 2025
Regis UniversitySenior Library Assistant
Aug. 2014 - Nov. 2022Denver, Colorado, United States• Evaluate and process reserves and resource sharing requests; conducts bibliographic verification/database searching; photocopies, scan/download articles; order materials not owned by Regis; send materials to patrons.
• Screen and answer or refer inquiries, in person and over email, chat, and the telephone, as appropriate.
• Maintain rapport with faculty and students, particularly those with complex information needs, and develop procedures unique to every faculty member • Instruct patrons on locating books, periodicals, and government documents using the library catalog.
• Assist with the recruitment, training and supervision of student assistants
• Shelf, shift, and audit books, newspapers and periodicals, and maintain orderliness of library.
• Ensure patron safety by identifying emergency situations, notifying authorities/patrons, clearing the building as necessary.
• Monitor alarm systems for library collections and building security, communicate with security personnel when necessary.
• Curate, design, and implement monthly book displays, including all graphic design for display
• Responsible for all graphic design for marketing, internal student outreach, public/internal events, library information
• Work remote 1 day per week
The Center for Legal StudiesAdministrative Coordinator
Jan. 2013 - Dec. 2014Golden, COProvided guidance and customer service to potential students via mail, phone, and email
Provided customer support for online student portal
Book order fulfillment and shipping, inventory
Liaison for incarcerated students
Kept records of financial transactions using Quickbooks
Assisted Marketing Director in researching and reporting on opportunities for expansion
General office management duties, including organizing mail room, stocking, etc.
Family TreeWomen's Advocate (Relief)
Jun. 2011 - Dec. 2013Jefferson County, COWorked with people of diverse backgrounds and with many different needs
Extensive knowledge of domestic violence, poverty, and related issues
Maintained high level of confidentiality
Counseled domestic violence survivors on life skills, social services, and self-care
Family TreeIntern
Sep. 2010 - Apr. 2011Helping staff advocate for clients and their children
Assisting with child care when necessary
Worked with people of diverse backgrounds and with many different needs
Extensive knowledge of domestic violence, poverty, and related issues
Karlis Family CenterParenting Time Supervisor
Mar. 2010 - Aug. 2010Supervised court-ordered parenting time
Worked with children of all ages
Took detailed notes on parents' and children's actions, words
Learned about legal and parenting aspects of domestic violence
Strategic Programs, Inc.Interviewer/Research Assistant
Jan. 2010 - Dec. 2013Denver, COPeopleElement was Strategic Programs when I worked there. Conducting one-on-one exit interviews via phone for healthcare, trucking, and financial service industries. Following complex procedures and simplifying complex data. Data entry, data collection, mail preparation, quality control, scheduling/tasks for data collection department. Support for research and data collection departments.
PetSmartCustomer service
Aug. 2009 - Jun. 2010Cashier, POS, some safe-handling
Cleaning, stocking, organizing store
Detailed knowledge about care, health, and feeding of all pets (cats, dogs, fish, small animals)
Extensive product knowledge and detailed knowledge of the store
Telefund IncFundraiser/Trainer
May. 2008 - Jan. 2009Fast-paced call center environment
Interacted with dozens of people each day via phone
Spoke to supporters of political and charitable organizations and solicited donations
Trained approximately three new callers every week
Volunteer, Planned Parenthood of the Rocky Mountains
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