Hodgson Russ LLPNYC Lead Technology Specialist and SharePoint Developer
Aug. 2013 - Nov. 2019New York, NY● Provide technical assistance and support for all issues related to computer systems, software, and hardware in NYC office.
● Install computer peripherals for users
● Making sure all issues are logged within our ticketing system, IQTrack, and providing follow-up to users to ensure that their request, or problem is resolved in a timely manner.
● Setup, breakdown, and troubleshoot computer, phone, and A/V equipment for our conference rooms, clients, visiting attorneys, and new hires
● Troubleshooting Cisco VoIP phones within the office
● Making sure all documentation is up to date within our Knowledgebase ● In charge of keeping our firm Intranet up to date within SharePoint 2010
● Currently leading our project for designing our new firm intranet using SharePoint 2016, with Handshake integration.
● Assisted in Windows 10/Office 2013 Rollout
● Assisted in BitLocker Encryption rollout in accordance to HIPAA
● Assisted in new printer rollout (M700 Models)
● Assisted in Cisco IP phone rollout (Models DX650 and CP-8945)
● Assisted in new PC Rollout ● Assisted in Office Move from 1540 Broadway to 605 3rd Ave.