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Work Background
Enterprise Applications Analyst
Hughes Hubbard & Reed LLPEnterprise Applications Analyst
Nov. 2019New York, New York
NYC Lead Technology Specialist and SharePoint Developer
Hodgson Russ LLPNYC Lead Technology Specialist and SharePoint Developer
Aug. 2013 - Nov. 2019New York, NY● Provide technical assistance and support for all issues related to computer systems, software, and hardware in NYC office. ● Install computer peripherals for users ● Making sure all issues are logged within our ticketing system, IQTrack, and providing follow-up to users to ensure that their request, or problem is resolved in a timely manner. ● Setup, breakdown, and troubleshoot computer, phone, and A/V equipment for our conference rooms, clients, visiting attorneys, and new hires ● Troubleshooting Cisco VoIP phones within the office ● Making sure all documentation is up to date within our Knowledgebase ● In charge of keeping our firm Intranet up to date within SharePoint 2010 ● Currently leading our project for designing our new firm intranet using SharePoint 2016, with Handshake integration. ● Assisted in Windows 10/Office 2013 Rollout ● Assisted in BitLocker Encryption rollout in accordance to HIPAA ● Assisted in new printer rollout (M700 Models) ● Assisted in Cisco IP phone rollout (Models DX650 and CP-8945) ● Assisted in new PC Rollout ● Assisted in Office Move from 1540 Broadway to 605 3rd Ave.
Technical Support Analyst
Herrick, Feinstein LLPTechnical Support Analyst
Nov. 2009 - Aug. 2013● General IT support for medium sized firm supporting about 300 users between three offices in NY, Newark, and Princeton on a rotating 24/7 basis. ● Supported a Windows 7 and Office 2010 environment. ● Managed users within Active Directory ● Imaging and deploying PC’s when necessary ● Setting up all A/V conferences between our three offices. ● Managing users on our Avaya Phone system. ● Helped with our Windows 7 and Office 2010 Migration in Fall of 2012. Provided testing of applications and rolling out PC’s and support after deployment was complete.
Information Technology/Data Processing
Cohen & Slamowitz, LLPInformation Technology/Data Processing
Jul. 2007 - Nov. 2009● Provided desktop and phone support to a firm of about 100 users. ● Supported a Windows XP and MS Office 2003 environment. ● Managed users within Active Directory ● Programmed and tested internal websites using HTML, CSS, PHP, and SQL ● Was in charge of rebooting our Exchange and Backup server’s daily. ● Helped with installation of a new UPS Backup.
Senior Enterprise Applications Engineer
Hughes Hubbard & Reed LLPSenior Enterprise Applications Engineer
New York, New York
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