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Work Background
Hughes Hubbard & Reed LLPEnterprise Applications Analyst
Nov. 2019New York, New York
Hodgson Russ LLPNYC Lead Technology Specialist and SharePoint Developer
Aug. 2013 - Nov. 2019New York, NY● Provide technical assistance and support for all issues related to computer systems, software, and hardware in NYC office.
● Install computer peripherals for users
● Making sure all issues are logged within our ticketing system, IQTrack, and providing follow-up to users to ensure that their request, or problem is resolved in a timely manner.
● Setup, breakdown, and troubleshoot computer, phone, and A/V equipment for our conference rooms, clients, visiting attorneys, and new hires
● Troubleshooting Cisco VoIP phones within the office
● Making sure all documentation is up to date within our Knowledgebase ● In charge of keeping our firm Intranet up to date within SharePoint 2010
● Currently leading our project for designing our new firm intranet using SharePoint 2016, with Handshake integration.
● Assisted in Windows 10/Office 2013 Rollout
● Assisted in BitLocker Encryption rollout in accordance to HIPAA
● Assisted in new printer rollout (M700 Models)
● Assisted in Cisco IP phone rollout (Models DX650 and CP-8945)
● Assisted in new PC Rollout ● Assisted in Office Move from 1540 Broadway to 605 3rd Ave.
Herrick, Feinstein LLPTechnical Support Analyst
Nov. 2009 - Aug. 2013● General IT support for medium sized firm supporting about 300 users between three offices in NY, Newark, and Princeton on a rotating 24/7 basis.
● Supported a Windows 7 and Office 2010 environment.
● Managed users within Active Directory
● Imaging and deploying PC’s when necessary
● Setting up all A/V conferences between our three offices.
● Managing users on our Avaya Phone system.
● Helped with our Windows 7 and Office 2010 Migration in Fall of 2012. Provided testing of applications and rolling out PC’s and support after deployment was complete.
Cohen & Slamowitz, LLPInformation Technology/Data Processing
Jul. 2007 - Nov. 2009● Provided desktop and phone support to a firm of about 100 users.
● Supported a Windows XP and MS Office 2003 environment.
● Managed users within Active Directory
● Programmed and tested internal websites using HTML, CSS, PHP, and SQL
● Was in charge of rebooting our Exchange and Backup server’s daily.
● Helped with installation of a new UPS Backup.
Hughes Hubbard & Reed LLPSenior Enterprise Applications Engineer
New York, New York
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