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Work Background
Decorilla Interior DesignCustomer Relations Assistant Manager
Dec. 2020 - Dec. 2024New York, United States• Managed elite customer care via email and phone, resolving conflicts and processing orders efficiently.
• Led a team of 7 in customer service, creating daily coverage schedules and conducting weekly coaching meetings.
• Implemented KPI reporting and monitored customer satisfaction surveys for process improvement.
Goldberg & Loren Personal InjuryLegal Assistant Paralegal
Oct. 2018 - Oct. 2019California, United StatesParalegal Assistant for Worker's Compensation litigation in CA, United States.
Certified Languages InternationalMedical Interpreter
Mar. 2017 - Mar. 2018HondurasContractor at Knoah Solutions for Certified Languages International as a Medical Interpreter.
Delta Air LinesTicketing Agent
Jul. 2014 - Oct. 2018Tegucigalpa, Francisco Morazán, Honduras*Customer Service Agent - Passenger check in at main
ticket counter, baggage and ramp processes, boarding and assisting
passengers at gates for 2 daily flights. Post-operational backoffice
duties.
*CTO Agent - Creating flight reservations, issuing/reissuing tickets; billing;
performing administrative and front desk tasks such as daily sales
report and bank deposit paperwork. Elite customer care.
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