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Network Power<100 people
Roles
✨100%
Business Owner
🧑🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
JPAR Carolina LivingOperations, Marketing, Sales, Strategy, and Enablement
Mar. 2019North Carolina, United States● Developed and executed the growth plan and vision, which resulted in rapid growth in profitability and revenue from $0 to $550M+ in annual revenue within three years - overseeing multiple site locations across the region. ● Created strategic budgets with full P&L responsibility. This included forecasting revenue, cash flow and expenses along with RFI’s/RFP’s and contract negotiation. ● Negotiated vendor contracts from month to month to annual and 5-year agreement terms. ● Optimized operations and reduced operational expenses by 30% while maintaining exceptional service levels. ● Created and implemented new hiring and onboarding efficiencies, increasing productivity by 68.5% over the previous 3 years with new hiring and training procedures.
● Oversee commercial, residential, and new construction divisions – planning, recruiting, training, operations, finances, sales, and staff. ● Engage community partners, identify new talent sources, create and implement training programs.
● Supervised and collaborated on all marketing projects, from social media, print, pay-per-click, branding, and in-house communication and events. ● Managed multiple sites, staff and contractors across the Carolinas Region, while planning for growth or down-sizing and change management as the market continues to change. ● Increased retention rate to 91% by downsizing procedures while maintaining high levels of customer satisfaction. ● Launched a national coaching program that increased performance, scalability, stakeholder and client satisfaction, resulting in 100% retention after the first year and 95% retention after 3 years. ● Positioned the company as a market leader by driving improvements that increased transaction count by 71%, contractor hire count by 79%, revenue by 109% and net cash flow by 115% YoY. ● Forecasted the budget, managed the P&L and led overall business strategy to increase EBITDA.
Keller Williams Realty, Inc.Director of Growth and Operations
Jan. 2015 - Jan. 2019North Carolina, United States● Transformed the 80-office region from a failing business to a top-ranked business nationwide. ● Increased KW Carolinas region from #41 to the top 5. The ranking was based on % of increased company dollar, increased agent count and increased sales volume.
● Built, managed and trained a team of more than 180 agents within three years, through streamlining the marketing, hiring, onboarding, and training procedures. ● Increased revenue by 28% YoY by capturing new business opportunities, expanding into new markets, improving customer service, and increasing sales and marketing efforts. Improved productivity by 31% YoY through coaching programs and strategic incentives. ● Established a mentorship program for new agents to enable employee success, engagement, and retention. The average retention rate for the first 3 years was 91-97% (the industry average is around 65%). ● Drove change management to establish a competitive advantage and eliminate process inefficiencies through training and onboarding improvements.
Helen Adams RealtyLicensed Real Estate Broker
Jan. 2011 - Jan. 2015Charlotte, North Carolina, United States● Drove a 2x increase in revenue YoY by optimizing the customer lifecycle from initial engagement to post-sales follow-up. ● Led growth to $20M+ in gross sales. ● Created the brokerage's first state-registered team and mentored other teams. ● Designed and facilitated training courses on marketing, business systems, processes, customer service, and operational excellence. ● Recognized for three years as a top Regional Sales Leader (2011, 2012, 2013) by being #1 in listing volume and transition units.
Wilkinson and Associates IncLicensed Real Estate Broker
Jan. 2008 - Jan. 2011Charlotte, North Carolina, United States● Built a client base from $0 to $5M+ in gross sales within 2.5 years.
● Served as a trusted partner and strategic advisor to a diverse client base. ● Actively listed to capture client needs and navigated clients through challenging market conditions.
APG CapitalExecutive Office Administrator
Jan. 2007 - Jan. 2008Raleigh, North Carolina, United States● Led the commercial real estate office supporting development, sales, and property management for large-scale commercial projects. ● Reviewed and reconciled rent rolls, CAM charges, lease expirations, lease renewals, property upfits, and investor reports. ● Travel to locations to oversee property conditions, tenants, new construction timelines and vendors.
● Assisted the President/Owner in research, constructing, and designing sales and financial reports.
Verizon Wireless WorldExecutive Assistant
Jan. 2001 - Jan. 2004Charlotte, North Carolina, United States● Played a key role at the regional network headquarters by supporting the Executive Director and their 13 direct reports. ● Created financial reports, RF Engineering reports, meeting minutes, vendor agreements, and land purchase/lease agreements.
● Managed fleet, supplies, equipment, maintenance as well as vendor purchases and contracts. ● Onboard and train new employees.
● Led, designed, and oversaw all employee appreciation events.
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