Requests
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Network Power<100 people
Roles
✨100%
Business Owner
🧑🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
Vivo GamingSenior Technical Support Engineer
Sep. 2022Costa RicaI am responsible for designing, building, and maintaining robust API integrations that connect various software systems, ensuring seamless communication and functionality across platforms. I leverage my expertise in online gaming, including thorough game testing, RNGs, slot systems, round reviews, and sportsbook operations, to optimize game performance and player experience. In addition, I am experienced in designing, maintaining, and troubleshooting video streaming systems, ensuring high-quality, uninterrupted gameplay. I ensure compliance with industry regulations such as EDD, KYC, and AML, mitigating potential risks and maintaining secure operations. My role involves utilizing strong analytical skills to identify and resolve fraudulent activities, as well as understanding and managing payment processing cycles within the online gaming ecosystem to support seamless transactions.
EX Squared LATAMPersonal Apps Support Engineer
Nov. 2021 - Mar. 2023Costa RicaI provide expert support for ChemDraw, specializing in sales, deployment, installation, and error resolution. I manage software licenses and ensure smooth deployment and installation processes while troubleshooting issues. With a strong background in data management, I assist clients in drawing organic molecules, and inorganic compounds, and visualizing chemical reactions. I am proficient in creating clear, high-quality PNG files and using ChemDraw to produce publication-worthy chemical drawings.
Hewlett Packard EnterpriseOrder Management Specialist
Feb. 2021 - Nov. 2021Costa Rica(Seasonal, 10-month position) In the computing area, I oversee and control orders to be closed by finance, providing relevant information each month. This role involves verifying the Sales-to-Operations handover process according to company policies before booking orders, and ensuring all pre-booking reviews and checklists are completed. The position handles order bookings for the USA, Canada, and LATAM regions, including both hardware and software and collaborates with management for product inventory management and reporting. Additionally, the role coordinates engineering visits across Costa Rica and develops reports on hardware and software orders. The specialist also works closely with production plants to ensure alignment on production schedules and delivery expectations.
EquifaxFinancial Service Advisor
Jan. 2020 - Feb. 2021Costa RicaResponsible for fraud analysis on credit reports, detecting and addressing fraudulent activities. This role also provides support for corrective maintenance related to disputes, ensuring accurate and timely resolutions. The advisor educates clients on how credit reports work and offers guidance on improving credit scores. Additional duties include managing credit disclosure inquiries, ensuring proper security for sensitive financial data, and acting as a credit analyst for mortgage services, including loans and collections. The role also ensures that mortgage-related updates are reflected in client reports within 72 hours.
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