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Work Background
ClickMeetingBrazil - Market Growth Executive
Nov. 2024 - Mar. 2025Gdańsk, Pomorskie, Poland• Lead generation (e.g. via LinkedIn, phone, email, social media, other channels)
• conducting sales meetings (DEMO) with potential Click customers on the Brazilian market • building a database of customers and sales contacts
• co-creating and developing strategies for acquiring potential customers through the development of the outbound channel • work closely with the Enterprise Team to ensure the effectiveness of the sales process • Brand and product awareness activities directed to Brazilian market in cooperation with Marketing team
JohnnyBrosSEO - Junior Content Manager
Apr. 2024 - Jun. 2024Gdańsk, Pomorskie, Poland• Market analysis and keyword research
• Publish content on websites and analyse their positions in Google
• Plan content development on websites
• Proofread and edit texts
• Cooperate with copywriters
• Active participation in the link-building process
CognizantClient Support and Payment Specialist (English and Portuguese)
Jan. 2022 - Mar. 2024Gdańsk, Pomorskie, Poland• Efficiently Process a predefined number of transactions as assigned with the highest level of accuracy as agreed upon by the client
• Provide the highest level of customer satisfaction
• Strive to understand and resolve issues/queries in the first instant
• Maintain the business controls as per the requirement
• Articulate/ communicate in a manner which is understood by clients/end users
• Connect & provide the highest level of satisfaction to the customer
• Quality check on communication with customers
DUQUE ENERGYCommercial Analyst
Sep. 2014 - Sep. 2021Divinópolis e Região, Brasil• Support in negotiating contracts
• Strategy in customer acquisition
• Support in the follow-up of the processes established in the contract
Avivar AlimentosCredit Analyst
Apr. 2014 - Sep. 2014São Sebastião do Oeste Area, Brazil• Providing registration and credit analysis of new business clients (from the wholesale and retail sector), taking part in making decisions about lending up to 150 thousand Reais (Brazilian currency)
• Analysis of inactive clients; Analysis of team performance
CemigCommercial Agent
Dec. 2010 - Mar. 2014Divinópolis e Região, BrasilWorking on Simultaneous Account Read and Print Implemented (LIS) project. The project improved the efficiency and savings in the company's billing sector, revising the Contract value reviews of third party companies. Responsible for improving the performance of outsourced employees.
Nacional Post BrazilTrainee Business Administration
Dec. 2009 - Oct. 2010Divinópolis, Minas Gerais, BrazilInternship in the administrative area (External Activities Management). The sector was
responsible for establishing guidelines and directing agencies in the region; Monitoring Results of
the IDO Operational Performance Index; support in administrative activities
CEMIGTrainee Business Administration
Feb. 2009 - Dec. 2009Divinópolis, Minas Gerais, BrazilInternship in Project Quality Index:
• Documentation for telephone companies.
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