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Work Background
DIVITAE LIMITEDProcess Transformation At NHS Wales
Nov. 2024 - Jan. 2025Carried out an options appraisal project of business processes leading to design documentation and high-level business case for transformation.
DIVITAE LIMITEDProject Manager and Technology Adoption Specialist at HSBC
Jun. 2024 - Nov. 2024London Area, United KingdomTechnical project manager for AI-led WFM product development and Evangelising Process intelligence capabilities within the financial institution globally. Helping the business and transformation team identify the right candidates and taking them through discovery and providing the process intelligence and KPIs in order to drive change.
DIVITAE LIMITEDEntrepreneur In Residence and NED
Aug. 2022 - May. 2024London, England, United KingdomBoard member of the UK and European businesses of 3i Infotech. Scaling domain-based consulting globally. Active in M&A, strategic deals and co-innovation opportunities across public and private sector, including the NHS, Higher Education and Local Government.
DIVITAE LIMITEDCoE Delivery Governance at NHS Midlands
Dec. 2021 - Jan. 2022Laying out foundation and guardrails for Automation Accelerator, a project by NHS Midlands.
DIVITAE LIMITEDAgile Coach at Jaguar and LandRover
Nov. 2021 - Dec. 2022Gaydon, England, United KingdomJLR is on a transformation journey with a target to transition to 100% EV manufacturing capability by 2025. To achieve this, one of the main strategies is to embed Agile working practices across the entire business. I was part of the North Highland Agile Centre of Excellence, delivering Agile coaching at Squad, Product and Group Owner level and helping them through a journey of transforming every bit of the business. In the last twelve months I have successfully moved three squads from being brand new to Agile, to independent squads who need almost no support. This has allowed me to move on to support different squads who are going through the same journey.
DIVITAE LIMITEDTransformation Consultant at LifeScan
Nov. 2020 - Jul. 2021London, England, United Kingdom• Consulted on global shared services strategy for LifeScan, focusing on lean process improvement and transformation for supply chain and S&OP processes.
• Led ERP change, delivery, and implementation initiatives to streamline operations and enhance efficiency.
• Collaborated with cross-functional teams to drive continuous improvement and optimize shared services operations.
DIVITAE LIMITEDTechnology adoption CoE at Just Group Plc
Oct. 2019 - Sep. 2020London, United KingdomAt Just Group I was responsible for developing the technology adoption strategy, onboard delivery partner, build a pipeline of processes, create a prioritisation matrix, agree and own a budget for emerging technologies and deliver defined savings and efficiency across the entire group using a combination of partners and internal resources. This led to a stable function as part of the Group and with a Centre of Excellence designed to take on the business as usual.
DIVITAE LIMITEDService Delivery - Centre of Excellence, Nationwide Building Society
Feb. 2019 - Aug. 2019Swindon, United Kingdom• Led a diverse team of Scrum masters, analysts, and developers to deliver technology projects across the bank, adopting Agile practices.
• Implemented best practices to ensure successful delivery of a diverse portfolio of projects across various processes and technologies.
DIVITAE LIMITEDShared Services and Transformation Consultant at BDO
Jun. 2018 - Jan. 2019London, United Kingdom• Led shared services transformation projects for Manufacturing clients, defining target operating models and driving adoption of emerging technologies.
• Collaborated with strategic leadership to develop shared services consulting strategies, including technology assessment and change management.
• Worked as lead on ERP-led outsourcing and change projects, achieving successful outcomes for clients.
Caja Ltd.Consulting Associate
Jan. 2018Greater London, England, United Kingdom
DIVITAE LIMITEDEmerging Technology Strategy Consultation at Moore Stephens
Jan. 2018 - Jun. 2019London, United KingdomInternal consultant enabling digital transformation and adoption of emerging technologies (Machine Learning, BPM), working closely with the strategic leadership driving adoption of change. I am helping the organisation define its technology strategy, including target operating model, technology assessment, vendor assessment, governance and change management.
DIVITAE LIMITEDEntrepreneur and Consultant Programme Manager
Dec. 2017London, England, United KingdomServices delivered:
- Project Management Support for projects related to Data, Analytics, ERP, Service and Operations Management, Security, Governance, Risk and Compliance.
- CoE support for AI, intelligent Automation and Process Intelligence (Celonis, ARIS and Nintex)
- Agile Coaching and CoE support
- Business Development for IT and Digital Engineering Services businesses. 360-degree sales from initiation to delivery support.
Delivering enterprise Agile coaching and technology implementation using emerging tech at scale. I have been delivering niche consulting services to clients like the NHS, HSBC, Jaguar Land Rover, and Nationwide Building society, setting up automation CoE, governance, managing internationally diverse delivery teams and providing interim support to large scale technology and Agile programmes in both public and the private sector in the UK. Connect with me to see how I can help you scale your technology and AI implementation across the enterprise in an Agile and safe environment.
WiproAVP - Consumer Products and Insurance
Sep. 2015 - Dec. 2017London, United KingdomEnd to end implementation of projects from sales closure to delivery using a highly motivated team for multiple global insurance and finance clients.
Create entry strategy for number of Fortune 500 clients and deliver pilot projects to seal large change programmes.
EXLVice President
Mar. 2015 - Jul. 2015London, United KingdomTemporary assignment of bid and proposal management for a large UK Utilities project using multi-geographical team.
InfosysHead of Client Services
Dec. 2013 - Mar. 2015London, United KingdomResponsible for building and delivering a sustainable Technology and Digital Services business across UK and Europe with a focus on regulated sectors of Energy, Utilities, Telecommunications and Public Sector.
Hexaware TechnologiesDirector Outsourcing- UK and Europe
Apr. 2013 - Dec. 2013London, United KingdomResponsible for building an Outsourcing business in Europe focussing on IT/BPO synergy and creating platform based offerings.
Tata Consultancy ServicesHead of LPO, USA, UK and Europe
Sep. 2011 - Dec. 2012London, United KingdomWin and project-manage:
- Document management process from a large media company;
- Derivatives process from a global investment bank Lead demand creation for Legal Process Outsourcing accross all markets globally. Provide direction on Marketing and sales strategy, sales channel management and effective business development tactics.
Tata Consultancy ServicesBusiness Development Manager
Dec. 2005 - Dec. 2009Business Development - outsourcing services
Utilities, Transportation and Logistics
Tata Consultancy ServicesRelationship and Programme Manager
Dec. 2005 - Dec. 2008London, United KingdomManaged key accounts, including a global logistics company and a large UK based facility management organisation. Also managed global relationship with an air transport association and a UK based accounting firm. All the relationships were key to the growth of new offerings or sectors, hence added immense value to the business.
Tata Consultancy Services Ltd.Barclays Service Delivery Leader
Jul. 2004 - Dec. 2005Chennai, IndiaManaging entire service delivery of the outsourced operations of a Barclays UK Retail Banking.
Tata Consultancy ServicesMulti Discipline leadership role
Jun. 2004 - Mar. 2013London, United KingdomDemand creation, capture and delivery in Banking and Financial Services, Airlines, Logistics, Professional Services and Utilities industry verticals for Business Processes ranging from Finance and Accounting, Customer Interactions Management and HR processes.
CitiProject Manager
Feb. 2004 - Jul. 2004Manchester, United KingdomProject Manager for the successful transition of a retail banking front office operations.
Reliance CommunicationsSector Lead
Jan. 2000 - Mar. 2003NCR - National Capital Region, IndiaErstwhile known as Reliance Infocomm, I was part of the largest telecom revolution in one of the world's largest consumer market.
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