Dahlia Ibrahim

Senior Business Consultant- Project/ Program Management @SAP

Database Developer🧑‍🔬 EngineerTechnologyWeb DeveloperCSSSQLData WarehousingSoftware EngineerEngagement Manager💰 Investor & VC✔️ IT👍 Sales & BizDev🧨 ConsultingSystem AnalystProject Manager

Dahlia Ibrahim is a seasoned professional in the field of business consulting, specializing in project and program management. She currently holds the position of Senior Business Consultant at SAP, a leading multinational software corporation. Dahlia's role involves formulating business strategies, managing complex projects, and mentoring teams to deliver innovative solutions to clients. Prior to joining SAP, she has worked with various renowned companies, honing her skills in business development and strategic planning. Her expertise lies in the intersection of technology and business, making her an invaluable asset in the digital transformation journeys of numerous businesses. Dahlia is known for her ability to develop and maintain strong client relationships, ensuring the delivery of high-quality services tailored to individual business needs. Her strategic insights coupled with her strong leadership skills have consistently driven her teams and projects to success. With her vast experience and a proven track record, Dahlia continues to make significant contributions to the field of business consulting.

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Work Background

SAPSenior Business Processes Consultant

Jan. 2023EMEA South

Dell EMCProgram/ Project Delivery Manager - UAE

Apr. 2019 - Jun. 2023United Arab EmiratesManaged a team of PMs, Senior PMs and Program managers covering professional services in UAE. Responsible for leading & managing the budget and finance for UAE on quarterly basis. Enabled the team to constantly exceed their target revenue Quarter to Quarter (Avg.2.5 to 3.5 M$ per Quarter), while optimizing internal and external cost. • Understanding and relationship management with multi-geo located team members enabled identifying for resource management very specific skillsets and delivery of unique scopes and projects. • Point of escalation and reference for people management, problem solving and issues mitigation within PMO • Continuously resolve conflicts between technical and project management teams as well as external (scope and communication related) between other BUs and PMO. • Worked with Sales and Pre-sales business units on opportunity identification and business development for new Projects/ Programs, ensuring collaboration and support were provided to close potential business opportunities • Leading distributed teams from different GEOs and regions as well as Partner Management (MDS, GBM, SecureTech, Emircom, Diyar & HUCO) • Involved in business process improvement within professional services, solutioning and services sales cycles

Dell EMCSenior Advisor Technical Solutions Project Manager at Dell EMC

Jun. 2018 - Jun. 2023United Arab EmiratesProgram management for biggest merger of banking sector in the GCC between NBAD and FGB into First AbuDhabi Bank. Program management for technological DC Tech refresh for Army and governmental sectors. Managed projects within Health Sector (DHA, DOH) during Covid-19 pandemic. SPOC for governmental institutes such as RTA, ICA and DFM. • Acting as engagement manager for FAB assisting with sales opportunities, solution creation and closing bookings with end customer • Completed project working on FGB and NBAD's merger into FAB, including DC Migrations and merger of legacy existing systems into new merged setups. Lead team delivery of Azure Cloud & On-Prem solution for core banking workstreams • Responsible for managing all Data Protection Suites, Storage Infrastructure, Virtualization(VMware) and Cloud Computing projects for FAB in UAE, KSA, USA and Singapore • Acting as trusted advisor for FAB, Hilal Bank, DFM, DOH & DHA in all present and future solutioning endeavors • Understood customer requirements and set expectations based on booked projects’ scope • Handling customer relationship management and enabling delivery team to overcome all risks and issues faced during project delivery • Responsible for financial control and forecasting on all running programs estimated between 100K to 500K$ per program

EMCSenior Professional Services Project Manger

Mar. 2015 - Apr. 2018DohaProject/Program delivery management for PMO as well as running multiple concurrent projects for Teleco such Vodafone OEM, Ooredoo accounts with an allocated budget of around 500K $, coordinating and leading EMC teams, business partners, external and internal stakeholders. • Point of escalation and reference for problem solving and issues mitigation • Monitoring and controlling project implementation and delivery (including technologies were and not limited to XtremIO, SRM, VMAX, Isilon, Avamar ... etc. • Coordination with Dell EMC Engineering on environment discovery and troubleshooting. • Overlooked residencies, resources optimization and managed partner relationship (ABC, I4, Mannai, Diyar & Thales) • Handled business development, budgeting and scoping for PMO • Responsible for services solutioning and pre-sales opportunities identification in Qatar Consulting Program management for Information Management System using Documentum for RasGas/QatarGas an allocated budget of 2.7M$. Project management for Thales global OEM account, including CCTV, Airport Surveillance, Infrastructure Tech Refresh, Back up & Recovery and Big Data Solutions Consulting Program management for Data Centers Migration and FEHC for Maersk Oil, Ras Gas and QatarGas with an allocated budget of over 500K $ per project, Coordinating and leading VCE team, business partners, customer and internal teams. • Leading distributed subcontracted teams from different GEOs and regions. • Point of escalation and reference for problem solving and issues mitigation • Acted as focal point of contact for customer, partner, subcontractors and EMC while handling budgeting, resourcing and scoping for the project. • Monitoring and controlling project implementation and delivery (including technologies were and not limited to Documentum, EPFM, Aveva .NET Portals).

EMCTechnological Solutions Project Manager

Apr. 2012 - Mar. 2015London Area, United Kingdom• Managed HD CCTV over IP System for EMC Qatar client Qatar Islamic Bank from Jul’13 till Dec'13. CCTV over IP was a new practice for EMC, and QIB was a first engagement of for EMC in the region. Responsible for managing different stakeholders on customer’s side, EMC suppliers, local business partners and UK Implementation partners. Focal point of contact to EMC and QIB with other business partners engaged in project such as GENETEC, Mannai and Protea. Was able to define scope, Identify pain points and liaise between parties for a project that has been failing since September 2012. • Managed the delivery of ''billable'' Consulting Services for EMC engagements. Responsible for managing life cycle of moderately, complex, moderate risk projects from architectural design through customer and customer service turnover. • Worked on the One to Many module in collaboration with UK Program Managers on large scale projects for major EMC customers such as Accenture, Rackspace, Fidelity Investments and Virgin Money. • Responsible for development and execution of implementation plans. Ensured implementation of activities in coordination with EMC talent and Partner Resources. • Provided a single point of contact on projects for all engagements and escalations, especially for customers such as Fidelity Investments. • Ensured a strong and seamless relationship by maintaining communications about the project to all project stakeholders. Acted as delegate for UK and Ireland team lead: Point of escalation for projects managed by UK and I project managers. Identifying cost budget owned by PMs and setting estimates for quarter revenue call. Assigning newly booked projects to PMs based on knowledge and expertise. Reporting future capacity planning per quarter. In Mentoring Program for new GSAP APMs.

EMCTechnological Solutions Project Manager

Jul. 2013 - Feb. 2015QatarProject management for Thales global OEM account, including CCTV, Airport Surveillance, Infrastructure Tech Refresh, Back up & Recovery and Big Data Solutions • Leading delivery team involved partners, customer teams and subcontractors. • Crisis solving and overseeing infrastructure migrations. • Acted as focal point of contact for customer and EMC including Federation. • Consultant to customer on EMC’s best practice and implementation approaches. • Monitoring and controlling project implementation and delivery

The German UniversitySystem Designer and Developer

Jun. 2004 - Apr. 2012Cairo, EgyptRequirements gathering, business analysis & system analysis, design, implementation and maintenance of multiple software systems used within the university such as: Undergraduate Student's Admission System Internal Administration System HR Recruitment System MBA Program's System Postgraduate and Research System . etc Manipulation, Querying, Database Design and Creation of Data over university's multiple Databases Responsible for IT related presentations on several occasions to acknowledge interested parties with the services provided and the policies enforced by the IT department through its established systems

The German UniversityProject Manager

Apr. 2008 - Mar. 2012Cairo, EgyptLead the decision-making process for selecting, optimizing and executing projects Deploy tasks and harvest benefits based on previously set strategic plans and available resources. Persistently satisfying regulations and maintaining to keep ongoing operations. Verify all projects add value to the overall process. Prioritize projects based on Mandatory ;Essential; Optimum Projects portfolio benefit. Responsible fore requirements gathering & business analysis for new projects Demonstrate how projects and timing in the portfolio should be conducted with the available resources. Report actual benefits relative to intended benefits over the longer term. Regularly report status and make recommendations. Ensure satisfactory liaison with customers at project level Provide guidance, mentoring, training and support for team members Participating in documenting new processes

The German UniversityQuality Control Engineer

Jan. 2006 - Dec. 2007Liaise between all targeted customers, users and IT staff Manage service level agreements with customers Provide incident and problem resolution Improve the quality and usability of the solution Act as a user advocate to the project team Tracking all bugs and communicating issues to ensure their resolution before release

Free LancingBusiness/System Analyst and Project Manager

Mar. 2007 - Jan. 2008Full responsibility for the "ArchiCaza" Project (Back End System - E-commerce website) Recruiting team members (Developers, Designers. etc.) Conducting meetings with clients for information gathering and project scope estimation Performing all analysis tasks and documentation for both technical and clients' use. Conducting meetings with development team and designers for tasks delegation and supervision. Project management for available resources, project's time spam and intended scope. Egyptian Supervisor over Egyptian helpdesk and development teams, IT Canada

United OFOQSystem Developer

Sep. 2003 - May. 2004Designed and developed enhancements in ready-made systems. Designed and created tailored reports and components as per customers' requests in HR, Payroll and other systems. Assisted in installation and deployment of IBM e-learning portals

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