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Work Background
South Central Family Health CenterChief Operations Officer
Sep. 2024Los Angeles County, California, United States
South Central Family Health CenterDirector of Clinic Operations
May. 2024 - Sep. 2024Los Angeles, California, United Stateso Oversight of primary care and multi-specialty FQHC clinics in South Los Angeles and San Gabriel Valley with focus areas on clinic operations, managed care, ECM (Enhanced Care Management) Program, outreach and marketing, and Behavioral Health scheduling.
o Works collaboratively with Senior Leadership (CEO, CFO, CMO, and COO), Department Directors, primary care and specialty providers, and stakeholders to achieve the health center goals of patient access, retention and increase membership, employee and provider engagement, clinic expansions, financial stability, compliance and audit preparation, and reporting of grant deliverables.
o Coaching and training for supervisors and clinic administrators by conducting weekly check-ins, monthly managers meetings, best practice sharing, and visibility of site performance and productivity
Teladoc HealthRegional Practice Manager, Specialty Care
Sep. 2023 - Apr. 2024o Day-to-day operations for specialty care providers that provides 24/7 telemedicine practice with several providers located remotely nationwide.
o Works collaboratively with Senior Practice Director, specialty providers, Senior Leadership Team, central departments and other stakeholders to execute the practice vision, create a successful patient experience, operationalize program and product updates, and create stability within physician network to meet the organization’s goals financially and fiscally.
VirtuAlly Connect Co.Owner
Jul. 2023
T.H.E. (To Help Everyone) Health and Wellness CentersInterim Chief Operations Officer
Apr. 2023 - Jul. 2023Los Angeles, California, United Stateso Referral Optimization and Process Review
o Patient Experience Initiative and Management Training
o Employee Engagement Survey Planning and Timeline
o New Site Preparation and Opening
o New Ancillary Services Research and Proposal
o JCAHO/Health Plan Audit Collaboration
UnitedHealth GroupSenior Site Administrator
Mar. 2022 - Apr. 2023Downey, California, United Stateso Strategic, financial, and operations management and oversight of multiple health centers – primary care and specialty focusing on growth and patient retention, patient care coordination, patient satisfaction, and clinical outcomes.
o Works closely with the regional accountable team in monitoring and reporting metrics on resource utilization, patient satisfaction, HCC, and STAR, and works collaboratively on strategic action plans to improve efficiency, reduce expenses, and enhance provider satisfaction, productivity, and performance.
o Full accountability for team management, risk management, audit, and compliance in collaboration with Center Team Supervisors, Director of Operations, Lead Clinicians, and Regional Medical Director.
o Responsible for planning, coordination, implementation, and monitoring all operational and financial aspects of the centers in delivering quality cost-effective patient care.
o Works collaboratively with Center Team Supervisors through mentorship, coaching, and guidance on professional development.
o Facilitates reporting of Patient Experience initiative focusing on performance, recommendations, and action planning.
o Collaborates with central teams which include Quality Improvement, Patient Service Center, Risk Adjustment, Billing and Claims, Eligibility, Credentialing, Utilization Management, Infrastructure and Technology, and Human Capital as it relates to patient care, provider onboarding and retention, and employee engagement.
Lakeside Community Healthcare, Inc.Senior Office Manager
Oct. 2019 - Mar. 2022West Covina, Californiao Managed day-to-day operations for primary care, specialty, and urgent care clinics. o Collaboration with supervisor, leads, and Site Medical Director in meeting metric expectations: patient satisfaction, abandonment rates, enrollment, STAR/Quality metrics, RAF scores, and productivity. o Implemented Referral Tracking Workflow in closing the loop after referral approval, Annual Wellness Clinic with RAF score improvement to 1.2 from 0.98, Health Risk Assessment completion rate of 93%, STAR/Quality Metrics of 4.5-5.0 across all providers and metrics, Pre-Employment Physicals with senior living partnership in the community, improved call center abandonment rate of 3% by re-assigning back up agents and day-to-day monitoring, improved employee engagement by incorporating recognition in monthly meetings, and coordinating employee appreciation events every other month.
AltaMed Health ServicesClinic Administrator
Jan. 2016 - Oct. 2019o Managed clinic operations and staffing to ensure that patients were provided quality care without exception, maintained, and improved employee engagement, and meeting organizational short-term and long-term goals
o Collaboration with Site Medical Director, Nursing Supervisor, Front Office Supervisor, Providers, and Leads to plan and execute workflows to maintain and improve HEDIS measures scores, patient satisfaction, timely claim submission, and employee engagement: Mammogram Workflow, Pregnancy Test Workflow, Triage Process, Encounters Submission Process, and No Show-Open Access Strategy.
o Assessed and implemented process improvement on workflows to ensure check-in efficiency, and patient satisfaction scores, maintain quality scores, and improve visits per day.
AltaMed Health ServicesInterim Site Administrator
May. 2014 - Jan. 2015Santa Ana CentralLeadership Development Program Candidate
Interim oversight of HIV Clinic, Podiatry and Cardiology
AltaMed Health ServicesSupervisor, Front Office/Medical Records
Sep. 2011 - Apr. 2016Santa Ana, Californiao Supervised frontline staff and collaborated with the clinic team in achieving service excellence. o Collaboration with Clinic Administrator, Site Medical Director, and Nursing Supervisor to plan and execute workflows. Completed Lean Clinic Project from October to December 2014 – improved cycle time from appointment time to the provider with the patient by 20%. Frontline staff cross-trained in completing registration and payer assignments on all specialties – pediatrics, internal medicine, family practice, women’s health, and obstetric gynecology. o Frontline staff continuous training on Microsoft Suite: Excel, Word, and PowerPoint by incorporating programs in daily reports. o Improved over time and retention by implementing standard schedules and guidelines in PTO requests submission.
Foothill CardiologyReferral Specialist | Front Office & Medical Records Lead | Interim Site Manager
Mar. 2006 - Mar. 2011Burbank, Californiao Managed referral process and completion. Supervised frontline staff (check-in, check-out, medical records, technicians). o Worked in collaboration with the board members and directors to maintain and improve productivity, patient retention, and primary care referrals. Ensured timely calendar submission and efficient patient scheduling for nine cardiologists for consultations and tastings. o Provided coaching and training to current and new employees. Implemented process improvements in work methods to enhance efficiency. o Assisted in problem-solving complications encountered in the review process of projects. Improved timely and accurate submission of referrals to IPAs. o Collaborated with Mobile Diagnostic Vendor in the completion of a pilot testing for vascular ultrasound
Berkley East Convalescent HospAdmissions Specialist
Jun. 2002 - Mar. 2006Santa Monica, California, United StatesWorked in collaboration with the Admissions Supervisor in patient intake and transfers from the hospital for short term and/or long term stay.
Informatics Institute of Technology (IIT Campus)Computer Technology Instructor
Jun. 2001 - Apr. 2002Philippines- Programming Instructor
- MS Office Instructor
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