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Work Background
Orlando Utilities Commission (OUC - The Reliable One)Sr. Project Manager
Mar. 2024 - Jul. 2024Orlando, Florida, United States• Project Overview: Updating servers with Carbon Black involves ensuring that the security agents on the servers are up-to-date and the server configuration align with best practices to maximize security.
• My Contribution: Collaborated with internal stakeholders to educate problem, and solutions and schedule update windows.
• Achievement: Mitigate a scope of 5,000 applications/servers with the Carbon Black features
• Tools: MS Excel, MS Project, CAB
o Led Server/Application Hardening project with adding new Carbon Black features to existing applications and servers. o Manage relationships with project stakeholders, including internal and external clients and vendors with Carbon Black Project. Partnered with Product Owner to gather requirements.
o Updated cross functional teams of sprint backlogs using JIRA platforms, as well utilize Visio to illustrate risks and goals.
The Walt Disney CompanySenior Project Manager
Aug. 2022 - Mar. 2024Orlando, Florida, United States● Technical Project Manager for Source-To-Pay Program workstream. Lead representative for technical workstream and sphere headed the direction of project status. ● Project Financial Controller, maintain budget creation and maintenance for multi-million dollar projects. ● Created waterfall project plans for business stakeholders and managed the agile Kanban board with the technical project team.
● Convey complex risks and issues to Business stakeholders with a direct solution to mitigate the risks and issues. ● Quickly identify the root cause of technical problems in design/build stages, provide new milestones to mitigate the problems, and explain the progress to internal/external stakeholders. ● Build relationships with PMO and Business teams. Provide stories/epics of updates, which resulted in change requests. Collaborated with PMO to create a Change Request Log to communicate differences. ● Compare the long-term goals and overall gain to accepting risks that will hinder the schedule/scope of the project. Quickly made executive decisions to execute in the supply chain. ● Used time matrix techniques, critical path analysis, or priority scoring to determine which tasks require immediate attention and which can be deferred or delegated to further Waves. ● Leveraged MS Platform, Smart Sheets, and JIRA to systematically prioritize daily and weekly activities while making the burn-down chart more efficient. ● Maintain alignment with team members by providing weekly check-ins and examining any hurdles that will prevent them from achieving goals.
● Monitors and provides oversight for all project phases, schedules, and tracks progress
● I spearheaded the project to completion by accomplishing each milestone for replacing the virtual kiosk.
● Managed project from discovery to deployment and led each Wave’s sprint retrospective. ● Partners with external partners such as ESPN for ancillary project scope, to incorporate live streaming activities.
FISSenior Technology Project Manager
Mar. 2022 - Aug. 2022Orlando, Florida, United States● Responsible for all aspects of assigned technical agile projects. Projects may be focused on:
● Maintained project plans, RAID in Smart sheets, and Clarity.
● Internal information system-specific projects may involve developing or enhancing internal applications, technology integration, and/or infrastructure environment build-out.
● Delivery by service teams for outsourced solutions to external clients using JIRA.
● Delivery of new or enhanced products and/or services to improve customer satisfaction using technology, which may include customizations to base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
● Maintained Confluence pages for numerous projects.
FISSenior Technology Project Manager
Oct. 2021 - Mar. 2022Orlando, Florida, United StatesResponsible for all aspects of assigned technical projects. Projects may be focused on:
• The development of new or upgraded products and services;
• Internal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out;
• Delivery by service teams for outsourced solutions to external clients; or
• Delivery of new or enhanced products and/or services to improve customer satisfaction through the use of technology, which may include customizations to base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
BNY MellonProject Manager II (Non-IT)
May. 2021 - Sep. 2021Orlando, Florida, United States* Coordinate technology, business, operation and other internal/external resources from initiation through implementation
* Manage project. related vendors and contractors to ensure effective and cost-efficient utilization
* Work with the business leadership team to identify, prioritize and plan the implementation of key strategic projects critical for the success and growth of the businesses
* Actively facilitate senior management discussions on project progress including project timing, budget tracking, issue resolution and risk mitigation.
* Plan, organize, and implement project activities throughout its lifecycle
*Provide direction, control and management of projects, including monitoring the critical path, implementation of appropriate corrective actions and proper escalation
* Provide overall project communication to stakeholders and management of stakeholder expectations; including, preparation of presentations for the various project and business leads
* Facilitate communication between the business lines, operations, technical areas
* Prepare various project artifacts such as project plans, status reports, and business requirements
* Manage agendas and meeting recaps/minutes to ensure all project tasks and goals are being accomplished as expected
* Develop and maintain strong working relationships with key personnel in each functional area
* Partner with business team members in the research and resolution of system and process problems.
Bank of AmericaProject Manager
Aug. 2020 - Jan. 2021Orlando, Florida, United States• Provide oversight of two initiatives for PPP Loans. • Collaborated with Program Manager and assist in process mapping of workflow.
• Took full ownership of issues, and provided scope update to upper management.
• Spreadhead initiative to delivery of 22000 population, and responsible for client delivery. • Provided Power Point dashboard to stakeholders to inform of status.
PwCIT Project Coordinator/Project Manager - PMO
Jun. 2018 - Jun. 2020Tampa/St. Petersburg, Florida Area● Develop and maintain a project work schedule and project plans with activities, timelines, critical paths and resource assignments
● Managed smaller projects’ lifecycle for a complex cross functional body of work that has a long-term positive impact on the company. Setting up project timelines, milestones, and deadlines. Assisting tasks to staff consultants and supervising work. ● Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
● Managed PMO artifacts of global programs and performed maturity analysis. Developed a PMO Maturity Playbook to enhance programs, and projects. ● Matured Global PMO, and spearheaded Change Highway Global project. ● Led smaller Real Estate projects from planning to completion, for different locations. ● Introduced third party JIRA to management for system demonstration. Also introduced new ideas in ServiceNOW. Trained team in ServiceNOW PPM and performed automation in platform. ● Created artifacts, lessons learned, and led project for transitions to operations. ● Developed ways to incorporate more web traffic to social media page and involved in production of social video.
● Led project team of ServiceNOW Configuration Items Initiative to update location IDs for remote employees.
● Led Data Analytics Dept. for Remote OTS. Led initiatives for transformational of dept. cultures. ● Use BI Tools such as Tableau, Power BI, Google sheets to tell a story of current state, previous state, and developed strategies for desired state. ● Developed templates, service guides for new team members to reference to perform job duties. ● Coach Development Team on Scrum practices and assist Product Owner for Product Backlog. ● Creating and maintaining integrated project plans based on information from the vendor and PwC task information. Incorporates updates and changes to the integrated project plan and prepares reports and presentations for executive levels.
AIGProject Manager
Oct. 2017 - Apr. 2018Houston, TX● Responsible for planning and managing tactical projects that are typically of low to medium-level complexity and impact one or multiple business units.
● Execute scheduling of key deliverables, milestones, and deliverable tasks. Develop the project plan and schedule with cross-discipline functional leads.
● Communicate and collaborate with business stakeholders' needs, identify potential problems, close recognized gaps, and support effective day-to-day compliance oversight
● Project scope includes firm-wide Application, Server, and Database Hardening of identified vulnerabilities
● Responsible for assembling a global project team, assigning individual responsibilities, identifying appropriate resources needed, and developing a schedule to ensure timely project completion and quality assurance.
Houghton Mifflin HarcourtData Analyst
Aug. 2017 - Nov. 2017Orlando, Florida Area● Involved in Sales Operations, for the new user account and sales hierarchy of management in SalesForce.
● Performed ETL using Informatica to update school/district data in SalesForce. Created and monitored bulk data jobs in Informatica of over 8 million school records.
● Prepared staging, extract state info, extrapolate grades, roll-up school and district grades, and export data to Wave Analytics.
● Assist in the ongoing development of technical best practices for data movement, data quality, data cleansing and other ETL related activities. ● Run and monitored jobs in Informatica to fill SalesForce items, for data loads of school districts. Mapped multiple sources to run big data jobs in Informatica.
● Executed Oracle SQL statements, to extract, transpose, and load data. Processes were used to perform analyses across state district data for the US. ● Performed IT Quality Assurance to identify trends in data and communicate discoveries in a clear and visual manner to members of sales team.
● Utilized Qlik a business intelligence tools to create data visualizations in app format. Performed data integration with ETL to create visual dashboards in multiple formats. ● Created data apps in Qlik for pulling Big Data jobs over 1 million records to update dashboards. Dashboards to show the progress of individual school districts and provide drill-down dashboards for an interactive experience. ● Performed User Acceptance Testing and QA of unique state data to verify the accuracy of school district data.
● Document UAT findings/results and share it with relevant stakeholders in JIRA. Update tasks in an agile environment. ● Used BI Tools such as Qlik, Tableau to create relation databases, and display data visually.
Black Knight Financial ServicesData Analyst
Nov. 2016 - Mar. 2017Maitland, FL● Performed data analysis functions for the assigned business unit including design and development of critical ad hoc reports. Pulled data in production database environment to be extracted. ● Data integration of county data. Including data extraction, transformation, and loading (ETL), using Microsoft SQL Server Integration Services. ● Maintenance of Microsoft SQL Server Databases for real estate assessor state county data. Involving creating tables, columns, and sorting data. ● Data management of county RDBMS. Update, retrieve, and filter data in a database.
● Reviewed source data total counts and important fields to ensure it gets approval to load to Access database, and into SQL. Includes data profiling, cleansing, and integrating other resources. ● Performed complex SQL queries to measure the previous and current performance of rural counties.
Accredo - An Express Scripts CompanyDelivery Manager/Project Manager
Apr. 2008 - Nov. 2016Orlando, FL● Act as Point of Contact for service delivery of Letairis medication. Responsible for overseeing
the delivery lifecycle from beginning to completion. Initiate delivery process, plan, execute delivery, monitor and control delivery, and confirm medication arrives to the patient in a waterfall environment.
● Led Service Delivery of pharmaceutical drugs, responsible for scheduling and delivery of medication. Trained project team on tasks. ● Liaison for business, pharmacy, and medical staff and maintain relationships to enhance medication fulfillment. ● Developed and maintained strong relationships with a portfolio of clients by streamlining the fulfillment lifecycle. ● Managed project scope, time, and budget with all stakeholders. Provided status reports to the project management.
● Trained new hires with onboarding and training activities in the Rx Home Service platform, responsible for their performance.
The HartfordFICA Specialist / Data Entry
Nov. 2007 - Mar. 2008Maitland, FL● Educate employers of missing FICA information from tax documents.
● Create, file, and deliver W-2s, W-3s and other taxable information to employers.
● Research and allocation of worker’s compensation claim payments to client A/R balance.
● Documenting processes and performing accounting entries.
Aon HewittPension Administrator & Health Welfare
Oct. 2005 - Sep. 2007Orlando, Florida Area● Verify insurance eligibility for active and inactive employees for medical, dental and life insurance coverage.
● Trained new staff on daily activities, and subject matter expert in Pension/401K.
● Accurately enter employee’s demographics for medical and spending account for update with carriers, as well as update coverage when necessary.
● Provided callbacks for unresolved issues with employees, as well as past-due accounts that lead to delinquency.
● Served on multi-client teams for annual enrollment for different companies.
● Process estimates for different pension payments, as well as execute pension payments for employees.
● Provided proper call handling for retirement planning for health and welfare and pension.
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