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Work Background
EPAM SystemsSenior Data Engineer
Aug. 2020Málaga, Andalusia, Spain
ERC (Enhanced Resource Centers)Data Analyst
Aug. 2016 - Jul. 2020Jacksonville, Florida AreaDeveloped and documented SOPs for internal processes.
Developed a new financial performance data model which streamlined and improved the accuracy of the organization financial forecasting.
Built the associate bonus data model which improved the bonus awarding process and helped in keeping the bonus budget goal in check.
Performed ad-hoc analysis and data pulls for the Senior Leadership Team.
Developed performance management models and dashboards to calculate KPI measures and track collection performance.
Analyzed revenue, compensation and profit from different dimensions by time, channel and account.
Developed an internal scoring system through classification and regression algorithms to improve the collection efforts of the organization
Ministerio de Educación de la República Dominicana (MINERD)Database Administrator
Sep. 2012 - Aug. 2016Dominican RepublicManaged SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
Configured and maintained database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
Automated regular processes, track issues, and document changes.
Assisted developers with complex query tuning and schema refinement.
Ministerio de Educacion de la Republica DominicanHelp Desk Analyst
Mar. 2011 - Aug. 2012Dominican RepublicSupported, developed and implemented infrastructure projects and hardware installations.
Developed and managed the IT maintenance and deployment strategy of one of the Ministry local government bodies who encompassed 4 regional offices and more than 50+ public schools.
Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, including off-site repair for remote users as needed.
TSI DominicanaHelp Desk Analyst
Jun. 2010 - Dec. 2010
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